Forum Discussion
Where did online chat go? I'm unable to call or be called, which is the only option ever available.
I'm finding it impossible to get help from T-mobile. Where is online chat? Every contact option available is useless in my current situation. ER05 invalid sim card has completely disabled the cal...
Hola, @magenta2080023! I'm sorry to read you were having trouble getting in touch with our chat team, and that you're seeing this error message on your device -- definitely not the best day of the year to be having phone trouble. 😥
If you're logged in to My T-Mobile, you can hit the Contáctanos link at the bottom of the page and the chat option will show at the top. It does go away if the queue is long or during hours the chat team is unavailable, though.
Are you still getting this SIM no válida error? How long have you been having this trouble? Did you recently start service, or just get a new SIM or new device? This particular error message is one we typically need to work with you to resolve by checking your account provisioning or possibly sending a SIM update to your device OTA. If you're not able to message us through chat, we do also offer account support through social media! Our T-Force teams on Twitter or FB have account verification options and can take a look at our side of the account to see what could be causing this error message. How is everything going for you today?
- Marissa
So nice of them to suggest SOCIAL MEDIA contacts after hours however it would be far more helpful if they were to provide links to those sources. It would also be extremely helpful if there were information on line that stated something to the effect that "LIVE CHAT SUPPORT UNAVAILABLE BETWEEN 0:00pm & 0:00am rather than that option simply disappearing so that we don't have to search through and through to end up here…… Come on T-Mobile, it is 2021 and this is NOT ROCKET SCIENCE! You make it EXTREMELY difficult to communicate when there is no way to call you when the phone is locked and there is no other phone available and no chat option available. Think about it! Really?
