5G home internet - connection innteruption -support contacted

My internet has been doing the same thing as well. I live by 3 towers and 2 of them are 5G towers so I'm not understanding why I'm not getting an internet connection. The app is so full of crap bc even when you lose connection it still says you're connected. I have been without consistent connection to the internet since October 10. It's to the point where I'm going to cancel my services with them all together bc now my internet on my phone is starting to go slow as well. Everything was fine until they did some type of update to the towers. My connection was great up until that point.