5G home internet - connection innteruption -support contacted

It's been almost 2 weeks since the Gateway stopped connecting to the internet.  From that first call, they sent a new Gateway.  (I've had service using the Gateway for almost a year with no problem).  Less than a week later I received the new one.  Same problem.  Called to get help, resetting and aALL the other troubleshooting steps, she created a ticket to send to the engineering department. I was told they were "enhancing" the tower or some BS like that, so I was told to be patient.  Still having the same problem with it.  Just got off the phone with them and now, they're sending another Gateway.  This rep couldn't definitely say anything.  First it was tower issue but then the new Gateway isn't working.  I asked "which is it?".  All I got was everything I said repeated back to me.  Beyond frustrating.  On the site, when you type in my address it says "not available in your area".  But I've had nearly a year.  I was told by the 2nd rep that there are X amount of slots available for each area, if I had one, it would still be available.  So, I'm pretty fed up.  If it's towers, fine.  But let customers know what you are doing.  But they can't because they obviously don't know!