Forum Discussion
5G Home Internet Continues to disconnect
I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row. When can I exp...
whitey1972 wrote:
I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row.
Could be an overheating problem. Same symptoms and possible solution found in the following thread:
https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560I have had T-Mobile home internet for about week. I experienced a total loss of signal to all connected devices several times a day once the unit heated up. This started on the very first day. I googled the issued and even though there are skeptics about the heat issue. I bought two 120mm fans one to blow air up from the bottom and one to set on top to pull air through. This keeps my unit cool and I have not lost internet to any of my devices since. It has been four days now and still going strong. This appears to have solved my problem. Good luck for everyone else. I just though I would share.
We received ours yesterday and color me unimpressed so far. The best I have been able to manage so far is around 30Mbps download and 20 upload which is half of what I'm getting on my existing service. I am supposedly in an ultra capacity full coverage area, I'm literally in the middle of three different towers (one is less than a block away) and there are seven more within a few miles. I played around with a signal/tower finder last night, etc. and nothing improved. I even took the pod (trash can or whatever people are calling) it outside and it wasn't any better.
I appreciate what some of the people said further up in the thread, but we're not all techy people and like the one person said, we just want internet. I even went back through Tmobile's home internet page and there is nothing that I can find (stressed - maybe it's on there and I didn't see it) that says this is only for people out in the boonies or that you need to troubleshoot these things yourself. There is nothing that indicates that I need to go out on my own to buy fans or anything else to help keep it cool (or whatever) and if it's a heating issue, clearly that's a design fault on Tmobile's part that needs to be fixed.
Their site clearly says that they are offering high speed 5g internet "without the wires". To their credit, it did only take me 10 minutes to set up and I was able to connect devices, it's just the speed that is ridiculous.
