Forum Discussion
5G Home Internet Continues to disconnect
I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row. When can I exp...
whitey1972 wrote:
I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row.
Could be an overheating problem. Same symptoms and possible solution found in the following thread:
https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560I have had T-Mobile home internet for about week. I experienced a total loss of signal to all connected devices several times a day once the unit heated up. This started on the very first day. I googled the issued and even though there are skeptics about the heat issue. I bought two 120mm fans one to blow air up from the bottom and one to set on top to pull air through. This keeps my unit cool and I have not lost internet to any of my devices since. It has been four days now and still going strong. This appears to have solved my problem. Good luck for everyone else. I just though I would share.
I called support and told the agent what was happening. He said there was a problem with the antena I was connecting to and that they had trouble accesing it (lie #1) but that now they had someone working on it. I asked when did they starting having problems with it, he said since about a month ago (lie #2). So you are telling me it took you 1 (ONE) month to get to your antenna or you didn't care about the service you were providing for 1 month from that antenna? I am dropping T-Mobile and just for that I am also leaving with my cell phone accounts.
