Forum Discussion
has anyone else been scammed by T-Mobile?
Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me.
In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.)
Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.
Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.
I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo.
T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo.
T mobile scammed me by offering home internet 2 week trial. Returned it after 3 days not knowing that they kept the line on my account. Went back 2 months later after we moved to new apartment where we could have t mobile wifi work. Again they add another line so now I'm being charged for 2 lines. Called them up they said they had no idea I returned the equipment the first time and that they still have to charge me for the 2 lines even if I cancel.
Crooked from top to bottom. All aspects of the company.
sales - lies upon lies
They learn the ropes from management.
Lucky enough to witness first hand.
cust service is a joke. Countless hours spent on phone and text. They all feel your pain. They promise they corrected the problem. Following bill comes and right back at it again.
Try the supervisors 😂😂😂😂
Lying scam artists from all aspects
I'm 9-10 months in and still getting screwed. Each time a cust service rep gets involved you'll continue to get screwed. False promises.
in a nutshell- my services were shut off 2 months into my new phone and plan. I went from $90 some a month to owing almost 700found out I was paying for 4 lines 3 phones, tracking devices, some kind of graphic arts thing, service plans on all phones
I merely wanted to upgrade my phone. Went from one phone one line with ins plan to the same thing only upgraded the phone. " payment will go up $12 a month"
great!
forced to pay those outrageous charges for devices I didn't have. Services I didn't have. Very first phone call service rep found all the problems. Told me all was taken care of. Agreed T-Mobile in the wrong. Following bill? SameMista2dabest wrote:
Pietrina17 wrote:
Yes , I got scammed as well . Was promised a $145/ Month phone bill. It's 175 a month . Was promised a free Apple Watch if I payed the plan … I'm paying for the watch . I called Tmobile and they said I have to fight it out with the store that sold it . They took zero responsibility when I called the customer service !!! Ugh .
Yeah SAME exact situation happened to me except instead of paying $150 im paying $313
I am on my third month of having my money stolen from T-Mobile. They are charging me the same amount for a promotion that started in December of 2023. How is this not a lawsuit yet, they are stealing and misrepresenting their pricing. I am heading back over to the store today. I may just need to have my attorney get involved.
Pietrina17 wrote:
Yes , I got scammed as well . Was promised a $145/ Month phone bill. It's 175 a month . Was promised a free Apple Watch if I payed the plan … I'm paying for the watch . I called Tmobile and they said I have to fight it out with the store that sold it . They took zero responsibility when I called the customer service !!! Ugh .
Yeah SAME exact situation happened to me except instead of paying $150 im paying $313
Tmobile said I was getting an 800 dollar credit for my trade in in april of 2023 along with a free watch. Theyve been charging me full price for both and claim i still owe them 800 dollars even tho i gave them the trade in for 800 and nearly 500 cash for the S23 Ultra. Have spent about 3 hrs a week with customer service and given them even more money and still im being charged monthly
Same goes here. I see I'm a little late but this is also a fairly recent issue. I tried to switch over and get the "up to 800 switch" thing and the $200 port in. I got the $200 port in 3 months later which I had to use on my bill because my "free iPhone 13 on us" was getting charged like a 140 a month instead of the quoted $99 and still have yet to see any money from the switch. Verizon took the $700 out of my account on 12/23/23 so I was kinda just floundering around, I went to the store a couple of weeks ago to close the account and someone said they will put in a request for me to receive a $550 store credit which I never got either so I will just be dropping the $500 to close the account and be done. Worst customer service I've ever received
Blu_Airl wrote:
beefly wrote:
Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me.
In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.)
Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.
Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.
I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo.
T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo.
I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit.
Blu_Airl wrote:
beefly wrote:
Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me.
In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.)
Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.
Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.
I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo.
T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo.
I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit.
They chased me out of the mt. Pleasant, tx store and I was willing to pay for the device. Still am just waiting on a bill to unlock my phone. Worst mistake ever
beefly wrote:
Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me.
In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.)
Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.
Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.
I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo.
T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo.
I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit.
SamD wrote:
beefly wrote:
In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.)
Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.
Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.
I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo.
T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo.
Wow! I am going through the EXACT same thing as you. I came on board with T-Mobile in December of 2021 and turned in an XR64 to get the "free phone" upgrade to an iPhone 13. Twenty (20) months later, and I am still being billed $23.17 per month for my new "FREE" phone, and T-Mobile kept my XR.
This is NOT an honest company, and their Customer Service sucks! AVOID T-Mobile like the plague.
2024 same old scam in mt. Pleasant texas
Shawn1 wrote:
beefly wrote:
Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me.
In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.)
Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.
Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.
I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo.
T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo.
they did the same thing to me. I will be calling and canceling. They can try to bill me and send me to Collections it doesn't matter it's easy to get cells phones off your record as they are notorious for ripping people off
I think we should all try contacting legal department, Better Business Bureau, FCC, and then starting a class action law suit! I'm exhausted from dealing with T-Mobile managers that never call back, keep their promises, or resolve anything. I've been with T-Mobile for TEN YEARS, but now they're costing me my small business.
