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Blu_Airl

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Joined 2 years ago

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Re: Does anyone else get overcharged by T-Mobile
wbhendricks wrote: When I signed up for T-Mobile, I added 4 phone lines and home internet. My bill total was part of a special and I was to pay $200 per month which includes taxes and fees. EVERY month I am charged $220. I have called 5 times and I am still getting overcharged $20/month. I never get it back or discounted. It is very frustrating, especially since the home internet it VERY spotty and often goes out. I started looking into to Verizon. I am being over charged $160 and they are cutting me off claiming I agreed to the impossible from the 55 plus program that is a blatant abuse of the elderly.
2 years ago Place Accounts & Services
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Re: did anyone else get scammed by tmobile
Blu_Airl wrote: dm1128 wrote: joined t-mobile about a month ago. was told we would get the 55+ plan that costs $110 a month and our two iphone 15 pros would cost less than $8 each per month and we would get autopay making our bill about $115-116 a month. They charged us $154. Called the bill pay customer service folks and they said the deal I qualified for didn’t exist under that specific plan even though I was told otherwise. Shame on you tmobile. They said I could qualify for the discount on the phones if I just add $20 to my bill. I don’t know how these people sleep at night. When you demonstrate shady business practices you will eventually get caught. I am about to be cut off by TMobile because they inflated the costs initially promised in the 55 plus program as well as the date of payment. I would never agree to any payments made unless when my disability check comes. They lied about price. They sent me two phones that are bricks. And they are astonishingly rude people with giggles in their throats.I am elderly and disabled and will be without phone in four hours. The service buffers continuously. A terrible sign of corporate garbage. We need to class action against them.
2 years ago Place Upgrades & Orders
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Re: did anyone else get scammed by tmobile
dm1128 wrote: joined t-mobile about a month ago. was told we would get the 55+ plan that costs $110 a month and our two iphone 15 pros would cost less than $8 each per month and we would get autopay making our bill about $115-116 a month. They charged us $154. Called the bill pay customer service folks and they said the deal I qualified for didn’t exist under that specific plan even though I was told otherwise. Shame on you tmobile. They said I could qualify for the discount on the phones if I just add $20 to my bill. I don’t know how these people sleep at night. When you demonstrate shady business practices you will eventually get caught. I am about to be cut off by TMobile because they inflated the costs initially promised in the 55 plus program as well as the date of payment. I would never agree to any payments made unless when my disability check comes. They lied about price. They sent me two phones that are bricks. And they are astonishingly rude people with giggles in their throats.I am elderly and disabled and will be without phone in four hours. The service buffers continuously. A terrible sign of corporate garbage.
2 years ago Place Upgrades & Orders
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Re: has anyone else been scammed by T-Mobile?
beefly wrote: Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again. Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous. I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit.
2 years ago Place Planes y funciones
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My bill total was part of a special and I was to pay $200 per month which includes taxes and fees. EVERY month I am charged $220. I have called 5 times and I am still getting overcharged $20/month. I never get it back or discounted. It is very frustrating, especially since the home internet it VERY spotty and often goes out. I started looking into to Verizon. \t I am being over charged $160 and they are cutting me off claiming I agreed to the impossible from the 55 plus program that is a blatant abuse of the elderly. 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They charged us $154. Called the bill pay customer service folks and they said the deal I qualified for didn’t exist under that specific plan even though I was told otherwise. Shame on you tmobile. They said I could qualify for the discount on the phones if I just add $20 to my bill. I don’t know how these people sleep at night. \t\t \t\t When you demonstrate shady business practices you will eventually get caught. \t\t \t\t \t I am about to be cut off by TMobile because they inflated the costs initially promised in the 55 plus program as well as the date of payment. I would never agree to any payments made unless when my disability check comes. They lied about price. They sent me two phones that are bricks. And they are astonishingly rude people with giggles in their throats.I am elderly and disabled and will be without phone in four hours. The service buffers continuously. A terrible sign of corporate garbage. \t We need to class action against them. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1247","kudosSumWeight":2,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:119276":{"__typename":"ForumReplyMessage","subject":"Re: did anyone else get scammed by tmobile","conversation":{"__ref":"Conversation:conversation:119274"},"id":"message:119276","revisionNum":1,"uid":119276,"depth":1,"board":{"__ref":"Forum:board:upgrades-orders"},"author":{"__ref":"User:user:91681"},"metrics":{"__typename":"MessageMetrics","views":198},"postTime":"2024-01-27T19:55:12.000-08:00","lastPublishTime":"2024-01-27T19:55:12.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" dm1128 wrote: \t joined t-mobile about a month ago. was told we would get the 55+ plan that costs $110 a month and our two iphone 15 pros would cost less than $8 each per month and we would get autopay making our bill about $115-116 a month. They charged us $154. Called the bill pay customer service folks and they said the deal I qualified for didn’t exist under that specific plan even though I was told otherwise. Shame on you tmobile. They said I could qualify for the discount on the phones if I just add $20 to my bill. I don’t know how these people sleep at night. \t \t When you demonstrate shady business practices you will eventually get caught. \t I am about to be cut off by TMobile because they inflated the costs initially promised in the 55 plus program as well as the date of payment. I would never agree to any payments made unless when my disability check comes. They lied about price. They sent me two phones that are bricks. And they are astonishingly rude people with giggles in their throats.I am elderly and disabled and will be without phone in four hours. The service buffers continuously. A terrible sign of corporate garbage. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1174","kudosSumWeight":3,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:60862":{"__typename":"Conversation","id":"conversation:60862","topic":{"__typename":"ForumTopicMessage","uid":60862},"lastPostingActivityTime":"2025-04-13T18:46:01.939-07:00","solved":false},"Forum:board:plans-features":{"__typename":"Forum","id":"board:plans-features","displayId":"plans-features","nodeType":"board","conversationStyle":"FORUM","title":"Planes y funciones","shortTitle":"Planes y funciones","parent":{"__ref":"Category:category:home-business-internet"}},"ForumReplyMessage:message:60882":{"__typename":"ForumReplyMessage","subject":"Re: has anyone else been scammed by T-Mobile?","conversation":{"__ref":"Conversation:conversation:60862"},"id":"message:60882","revisionNum":1,"uid":60882,"depth":1,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:91681"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2024-01-27T19:48:49.000-08:00","lastPublishTime":"2024-01-27T19:48:49.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" beefly wrote: \t Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. \t In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) \t Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again. \t Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous. \t I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. \t T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. \t \t I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit. 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