Forum Discussion
How do I file a complaint about one of the stores?
I just switched to TM. So far, so good, except for the billing. At the store, the customer rep seemed to have blinders on and not listen to everything I was saying. They seemed to be in their ow...
Good afternoon.
I was just in the T-Mobile Store in Louisville KY, on Hurstbourne Lane. We waited an hour and still no service. The two knowledgeable service reps were switching between customers coming in the door and customers previously being waited on. A third service rep was in training.
Obviously, the store needs more reps with adequate training, before putting them on the floor to assist customers. It seems people are assisted according to how much one spends..
Also, the two experienced service reps were both assisting the same customer.All three service reps were courteous.
A couple of customers left as we did, out of frustration.
We are considering switching to SPECTRUM..
