Forum Discussion
How do you get ID without a T-Mobile phone number (for Home Internet)
I just signed up for Home Internet but can't get an ID to open an account because I don't have a T-Mobile phone number. Anyone solved that problem?
MajorRathbone wrote:
From HeavenM: "Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop?"
Yes. I receive the one-time confirmation code (PIN) every time I try to log-in. The one-time confirmation code is sent to the email that I used when signing up for T-Mobile internet. Unfortunately, when I enter the confirmation code, the next screen requests a phone number. As noted in a previous posting, if entering a non-T-Mobile phone number, the error message is that I need to verify that the T-Mobile phone number is correct (see screenshot above). If I enter the internet line number on the T-Mobile gateway, the error message is that my email is not recognized (again, see screenshot above). My T-Mobile gateway is able to receive messages -- e.g. when my auto-pay processes I receive a message on the gateway; when I phone customer service I receive follow-up messages.
How was BChat able to get access to their account? What is the trick?
I really appreciate everyone that let us know something was not working and providing examples and details. These have been extremely helpful and let us figure out what was missing. If you contact our customer support teams, there is a new process they can file to quickly resolve the registration issues.
You can call our customer support number or send us a direct message on Facebook or Twitter.
HeavenM wrote:
The process for signing up for a T-Mobile ID when you ONLY have the internet service and NOT a phone line starts here: T-Mobile ID | Inscribirse. This sign up page will take you through a registration process that does not require a phone number.
This didn't work for me. I went through the T-Mobile Facebook Team through the
https://www.facebook.com/T-Mobile
Thanks so much for your patience Diane and great question! Ticket 85417772 was filed and will be addressed within 3 hours. To be transparent I'll be reaching the end of my shift in just a moment though I won't leave you without help. I've left detailed notes of what we've covered and if you had any further questions, when you reply back a peer of mine would be able to pick up where we left off and continue assisting.
Though with the ticket filed to correct the T-Mobile ID registration error, we can expect that to get resolved within the allotted timeframe or sometimes even a little quicker.
For now, I'd just reattempt the registration using the diwax@54@gmail.com every now and then for the next 3 hours. When the ticket is handled by our engineering team and closed, the registration should then go through and lead you to the main page of your T-Mobile ID.
"It was a pleasure working with you today and we're eager for your T-Mobile ID registration to go through smoothly. Take care and have a wonderful rest of your weekend! "^Andy Bangerter
Page Telecommunication com...
7.9M likes 7.8M followers
Welcome to the T-Mobile USA Facebook community, home-base for the Un-carrier revolution. Social Support from 3:00 am - 9:30 pm PT.
Mensaje
BChat wrote:
I was contacted by HeavenM (I think he is an admin in the T-Mobile Internet Forum). Once he verified my name, username and gateway number, he created a trouble ticket. Later that day (on my own) I tried to logon using my gateway number (previously I used a non-T-Mobile number) and WAS ABLE TO LOGON. INCREDIBLE! Not sure what the "admin" (HeavenM) did or had done but possibly he associated my gateway number to my account. Sorry, I cannot provide more specific details but I don't have them. All I can say is, whatever he did, IT WORKED! Good luck.
I went through the T-Mobile Facebook Team and my issue was resolved in 3 hrs
https://www.facebook.com/share/uyRQ23DLq155r23K/?mibextid=qi2Omg
T-Mobile >Page Telecommunication com...7.9M likes 7.8M followers
Welcome to the T-Mobile USA Facebook community, home-base for the Un-carrier revolution. Social Support from 3:00 am - 9:30 pm PT.
Mensaje
My issue was resolved in 3 hours. An internal ticket was place by the team and I got the login ID successfully.
diwax54 wrote:
Ben_from_Maine wrote:
I just signed up for Home Internet but can't get an ID to open an account because I don't have a T-Mobile phone number. Anyone solved that problem?
I have the same issues and getting the same results as above… Same question here... has ANYONE in these community threads solved this problem?
UPDATE I finally got the issue resolved the the T-Mobile Facebook Team.
Here is the final message from on of the team members…
"Awesome! So happy to hear. Thank you again for all of your continued patience. We are always here if you need anything!
To recap: You have successfully accessed your online T-Mobile account, and everything looks great.
I appreciate the time you took reaching out today, have a great rest of your week and stay safe! " 🙂 ^KenRaymond
T-Mobile >Page Telecommunication com...7.9M likes 7.8M followers
Welcome to the T-Mobile USA Facebook community, home-base for the Un-carrier revolution. Social Support from 3:00 am 9:30 pm PT. https://www.t-mobile.com /contact-us
Liked Message
Ben_from_Maine wrote:
I just signed up for Home Internet but can't get an ID to open an account because I don't have a T-Mobile phone number. Anyone solved that problem?
I have the same issues and getting the same results as above… Same question here... has ANYONE in these community threads solved this problem?
HeavenM wrote:
The process for signing up for a T-Mobile ID when you ONLY have the internet service and NOT a phone line starts here: T-Mobile ID | Inscribirse. This sign up page will take you through a registration process that does not require a phone number.
UNSOLVED
How do you get ID without a T-Mobile phone number (for Home Internet) The T-Mobile ID/Sign Up is not working for me.
Jeffchapok wrote:
The paperwork that came with my gateway had a phone number for my account printed on it. I have no other T-Mobile service beside this.
Same with me... we're you ever able to sign up for ID without a T-Mobile phone number?
UNSOLVED
How do you get ID without a T-Mobile phone number (for Home Internet)
Did you finally get a ID? I can't find in these threads how the issue was resolved.
I don't have a T-Mobile phone line my phone carrier is MetroPcs and unable to sign up for T-Mobile ID.
HeavenM wrote:
The process for signing up for a T-Mobile ID when you ONLY have the internet service and NOT a phone line starts here: T-Mobile ID | Inscribirse. This sign up page will take you through a registration process that does not require a phone number.
Did you finally get a ID? I can't find in these threads how the issue was resolved.
I don't have a T-Mobile phone line my phone carrier is MetroPcs and unable to sign up for T-Mobile ID.
I was able to get on the TMobile ap successfully after downloading it from the Google Play Store.Just now.Even without a T Mobile phobe number.Hope,this may help.
I like the home internet.However,the whole not being able to log into their website without a tmobile phone number is ridiculous.I gave up.Going to have to find another way to make my payments.You should not need a tmobile number to log in.No solution.
