Forum Discussion
Long time customers get no promotions!
I have been a T-Mobile customer for over 11 years. I have five phone lines on my plan and have purchased several phones over the years. I have always paid my bills on time and for this loyalty, I get no discounts. I recently had issues with identity theft, and had to cancel two of my phone lines and purchase two new phones. I was so upset with the fact that AGAIN no promotions applied to me. It seems to me the people that have stayed loyal to you over the years should get the same deals to keep them as your customers. I'm very seriously considering returning my two new iPhone 15 Pro Max phones and going to a different service provider.
Switch and in 2 years+ you'll be on the same boat.
You're probably right, but still seriously considering it. Times are tough and I could use the discount now. I have always praised t-Mobile to people, but over the years I have been annoyed with the fact that I never get a break on a new purchase. Even when I'm buying multiple phones. I'm not saying give me a free line but hey, you've been a customer for 10 years…Let me give you a 10% discount or something. Some kind of incentive to stay your customer would be appreciated
Just keep switching. Chances are depending on your plan you'll pay more for AT&T on the bill than just taking an EIP in the long run in most cases especially if you are on a legacy plan.
magenta10200070 wrote:
Exactly they wanted me to change to a more expensive plan too in order to get a promotion. That's bogus. There are plenty of other providers offering promotions and instead of working with me, they may have just lost my business. If I have to jump to different providers in order to get the deals, I guess that's what I need to do. I'm not usually one to make noise, but I bet this would go viral on TikTok I'm sure I'm not the only person that this has happened to!!
Whether you leave T-Mobile or stay, every second four new customers join.
I'm in the same boat after 17 years with T-Mobile (5 phone lines 2 wearables and an iPad) but I'm done. All my phones will actually be paid off this month! So I can either keep paying a premium price for phone lines with no phone discount, go to another large carrier, and get a great new customer deal, and then just switch carriers every 2 years, or go to a much cheaper plan like cricket or mint, and buy phone's with cash. I'm going to do one of these two things.
The Big Three charge a premium price for service that I'm not willing to pay if I'm not getting a premium discount on my phone.
Right now I'm grandfathered on a simple choice plan which is exactly the price I would pay for an essential plan, and it's still almost twice as much as an unlimited plan with mint, cricket,etc.
Moving to a go5G plan in order to get a deal on a phone would raise my bill over $150 a month.
At that price it wouldn't be worth it even if they gave me the phone for free.
I really miss John legere.
