Forum Discussion
Promo Code says expired but I just received it today
I received confirmation that I could order the Amazon Echo Show and to use the provided promotion code. I went to the link, but and pasted the promo code but Amazon says "this code has expired" I just got it! Suggestions?
Just got this!
Hey there Jason! My name is , and I am going to be your #MagentaGuru today. I love that you are keeping up with our offers, so I would love to check into this with you. I am a deal expert, so you are in great hands. Our promo team is aware of that error message, and you will receive an email with an updated claim code by 10/7/22. I hope that helps! Thank you so much for letting us know you had an issue with that first code, I appreciate you! ^
Received the email at 3:42pm yesterday and tried to redeem at 3:50pm yesterday and stated expired code.
Called T-Mobile was on phone with rep for 30min and then was told to call Amazon.
Called Amazon and was told it was T-Mobile issuing the codes.
Called T-Mobile and was put on hold for over 15min for them to come back and say they will call me back in 1 hour with a brand new code.
No call came.
Today called and the rep did not even seem to know about this promotion at all.
Called again and was transferred to the home internet rep.
That rep then stated they have over 17,000 users with expired codes and that on Oct 7th a new code will be sent out. This to me seems fishy as it's almost like they are trying to get past the promotion validity date to avoid having to give out the shows.
Same. Just spent 45 minutes on the phone for a rep to finally tell me that I would get a new promotional code via email around October 7. I don't trust it at all. I've let her know that I only have Internet with T-Mobile and was considering changing my phone over, but now I'm not so sure. T-Mobile needs to get it together. Fast.
Same thing happened to me yesterday. Spent 2.5 hours of my life I will never get back on both live chat and phone. No resolution. The person on the phone said others had this same issue, and to see this community forum for answers! Really? Thanks to all of you who posted their reply with an anticipated new code issuance by Friday. Please, lets not all hold out breath til then!
Hopefully new codes will arrive by Friday. Thanks to those of you who posted your rep responses here. It's not an Amazon problem, it is a T-Mobile one, and I trust T-Mobile will get it corrected.
Same issue - reached out to TMobile help on twitter - awaiting a reply
Same here just got sent back and forth from t-mobile and Amazon 4 times. I got the code at 3 and tried to claim at 5 pm and just says expired code. Tmobile reps did not help are they not aware of this issue since there are so many complaints about the codes????
Wow same thing here!
I received the same response as others today. Looks like we should expect a new code be sent by 10/7/22...
"Hi Carlyle, thanks for reaching out to T-Force! My name is Dorothy and you came to the right place for support. We appreciate you for taking time out of your day to bring this to our attention. We apologize for this experience. Our support teams are engaged and working to resolve this issue. We anticipate replacement offer codes will be delivered via email to all previously approved customers by end of day October 7, 2022 so you'll want to keep an eye on your inbox for the new code. Please let me know if I can assist with anything else."
Received promotion code for free echo show but when I went through the checkout process at Amazon it said the code had expired even though I just received it. ¿Qué sucede?
Just got this from support.
