Forum Discussion
5G Home Internet Continues to disconnect
I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row. When can I exp...
whitey1972 wrote:
I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row.
Could be an overheating problem. Same symptoms and possible solution found in the following thread:
https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560I have had T-Mobile home internet for about week. I experienced a total loss of signal to all connected devices several times a day once the unit heated up. This started on the very first day. I googled the issued and even though there are skeptics about the heat issue. I bought two 120mm fans one to blow air up from the bottom and one to set on top to pull air through. This keeps my unit cool and I have not lost internet to any of my devices since. It has been four days now and still going strong. This appears to have solved my problem. Good luck for everyone else. I just though I would share.
Having the same disconnecting problems. We've had the service about a month and it started out top of the line amazing but quickly turned into being disconnected multiple times a day. We've had to restart the unit up to 7 times in one day. Sometimes it fixes itself when we aren't home but during that time our home security doesn't transmit which is very frustrating. I'll give the fan a shot, I'll order a small one to set next to it. That seems ridiculous to me and something tmobile needs to issue a fix for but if it works..I guess I'll do it myself. Don't want to go back to standard internet service but this issue is a major downer for sure. Hopefully the fan fixes it because I get great service and speeds when connected!
