T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING

NewandImproved wrote:

I followed up to the address in the promotion for status.  The status was "DENIED" and reason was not activated in promotion timeframe (2/1-9/1/2024).  I activated on 3/12/2024 and called the number provided in the promotions site.  The agent was "surprised" the $200 was denied and said they would resubmit.  I pushed back having already waited 12 weeks.  She then said she would credit my account $200.  The credit was applied next day.

Appears there is some games being played here!

Good to hear you got it straightened out. I signed up for home internet line in April this year. Once I received the gateway router, I set it up (activation) the same day I received with the phone number tied to the router. I think I took 2-3 days to test and make sure everything worked before submitting the $200 rebate promotion. I remember there were two stipulations:

1. The promotion must be valid at the time of submission.
2. Promotion must be submitted within 30 days of line activation. Might have been 14 days, but I think it was 30. Going purely from memory.

In your case you definitely met criteria 1, but did you also submit the promotion within 30 days of activation? Lastly, I typed in my cellphone number out of habit but caught my mistake and changed to the home internet number before I submitted my promotion. Not sure what would have happened if I used my cell phone number by mistake but I could see other folks making the same mistake.

In fact when I got the rebate emailed to me and clicked on the link to activate my debit card, I kept typing my cellphone number into the verification page and kept failing. It wasn't until my 3rd failed attempt that I went "duhhhh I need to enter the phone number of the router". I had to log in to my Tmobile account to get the number since I couldn't recall by memory.