Forum Discussion
Pre-paid data-only plan limits
I paid for 30 days of 50G wifi for my mobile hotspot. I ran out with a week to go and was unsuccessful in trying to add more data. The customer service agent (and her supervisor) said I could not do ...
Currently having the same issue, customer service said I can upgrade my service but the upgrade won't start until my normal billing cycle, another week out. Apparently the upgrade costs the same as what I am purchasing now according to the customer service representative that I guarantee is not even close to being in the United States. Very frustrating phone call with them last night. Couldn't get an answer why I can't purchase the extra data when the T-Mobile site offers it.
