Forum Discussion

magenta4287944's avatar
magenta4287944
Roaming Rookie
Hace 7 años

Cell spot interfering with regular wi-fi

I received my cell spot yesterday and plugged it in the way it says to and it seems to be working great. I now have full service where I had almost none before. However, trying to run any apps on my television today seems to be near impossible. They keep coming up with the fact that they are experiencing network issues or are extremely slow and continue to pause to buffer. That is not an issue I've ever had before, so I'm wondering if the cell spot could be interfering in some way with my internet service. If anyone has any feedback on this, I would appreciate it!

  • What I would suggest doing is running a speed test with the cell spot plugged in and without it plugged in and seeing if there is a difference. I would also make sure that you have enough bandwidth to support streaming on multiple devices. There is always a chance that a device on the network is doing updates like a computer as a example which would use some of your limited bandwidth and could be the cause of your issues.

    The cell spot how ever is unlikely to be the culprit unless other people are useing the device to stream video and such. As things stand there are to many factors for me to peg a issue but I would start with the basic trouble shooting steps, including powering off the router for 40 secs and then turning it back on. Hope the info helped./

  • tmo_marissa's avatar
    tmo_marissa
    Connection Curator

    Hey, hey! Just wanted to check in with you and see if you'd had a chance to walk through either of the suggestions above from our Community members! How are things going for you?

  • Hola there!

    I see you've gotten some advice here. Can you let us know what happened after you've tested? ¡Gracias!

  • Anonymous's avatar
    Anónimo

    I agree. Turn the CellSpot off and see if the situation changes. I assume that what you got is a LTE CellSpot, not a TM-AC1900 WiFi CellSpot Router?

  • What I would suggest doing is running a speed test with the cell spot plugged in and without it plugged in and seeing if there is a difference. I would also make sure that you have enough bandwidth to support streaming on multiple devices. There is always a chance that a device on the network is doing updates like a computer as a example which would use some of your limited bandwidth and could be the cause of your issues.

    The cell spot how ever is unlikely to be the culprit unless other people are useing the device to stream video and such. As things stand there are to many factors for me to peg a issue but I would start with the basic trouble shooting steps, including powering off the router for 40 secs and then turning it back on. Hope the info helped./