Forum Discussion
contacts show up twice on SyncUP watch
My ex got my daughter a SyncUp watch and added me as a Guardian. I also got a SyncUp watch for our other daughter and added my ex as a Guardian. On the watch my ex purchased I show up as both "D...
ok. That makes more sense. It sounds like the watch is mixing up contact data and caller id information from the network. Usually, when communication goes from one device to another, the network feeds information to the destination device, i.e. phone number, caller id name, city and state. When the destination device has that phone number saved in their contacts, the name that is displayed is the name from the contacts instead of what the network shows. In this case, it sounds like the watch not linking the incoming communications to the contact that is saved and causing it to show separately. There isn't a setting in the watch to turn that on or off, but when it goes wrong there are a few tricks to refresh things and make it work again.
- Fully delete both message threads. Don't even leave one message on the watch. If there is something that you want to keep, take a screenshot or forward it somewhere else so you don't lose that important information.
- Delete your contact and then readd it.
- Make sure the watch is up to date.
- Restart the watch.
- If you do all of that and it is still splitting the message threads, then you would want to reset the watch to resolve whatever weird software glitch is not working correctly. The steps for resetting are shown on our SyncUp Watch Support page.
