SyncUp Watch - Can't video chat!

I'm having the same issue. Just got the kids syncup watch and the phone calls work to/from the watch. But i don't have the video calling option. The video calling icon doesn't appear on the syncup kids app on my phone and I'm set up as the guardian. Same with on the watch, there is no option to make a video call from my kid's sync up watch to my phone. Both phone and watch are at home and using our home wifi and both devices have plenty of battery life. I have given the syncup app permissions to use my camera. All permissions are turned on for the watch in parental controls. I have also rebooted both devices. 

Has anybody figured this out yet? I just got the watch today. I can try to video chat from my phone to the watch but nothing is showing up on the watch and I don't have the option to video chat from the watch at all 

I recently got two watches. On one I'm able to video call but on the other, I don't have the option to. Does anyone know how to activate this???

AlkiSeattelite wrote:

I'm having the same issue. Just got the kids syncup watch and the phone calls work to/from the watch. But i don't have the video calling option. The video calling icon doesn't appear on the syncup kids app on my phone and I'm set up as the guardian. Same with on the watch, there is no option to make a video call from my kid's sync up watch to my phone. Both phone and watch are at home and using our home wifi and both devices have plenty of battery life. I have given the syncup app permissions to use my camera. All permissions are turned on for the watch in parental controls. I have also rebooted both devices. 

This is the issue I have. I just got it today and they didn't know how to do the video calls. But online videos show kids video calling parents. 

Has anyone figured out how to setup the video chat? Having the same issue

Same issue just got it for my son and calling support to trouble shoot 

Same issue, brand new watches, up to date software on both watches and app…get this message [Watch Auto-reply]
Video calling is not available right now. Intenta nuevamente más tarde.  When I video call the watches.  

I am having this same problem. I can video chat the watch but the watch is only receiving video. 

Same issue. I just purchased this watch. I am able to place the video call as admin/ guardian but I get a text from the watch saying :  [Watch Auto-reply]
Video calling is not available right now. Intenta nuevamente más tarde.

No video icon on the watch. After spending 1.5 hours with costumer support / tech support with no resolution I am beyond frustrated. They have referred me to engineering and said they will call me in 24 hours. 

I purchased this watch instead of the other similar kids watches on the market because I was a t mobile  costumer. If this is not resolved soon I will return it, cancel the line and purchase  a kids watch from another vendor. 
 

I just got the watch.  I dont see the icon on the watch. How do we resolve this issue??!