Forum Discussion

JillC's avatar
JillC
Newbie Caller
Hace 11 meses

SyncUp Watch - Can't video chat!

I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter's watch.  Then it shows "missed call". 
 

When I try to video chat from the watch, it says “Oops! Couldn't video call Mom” and under it shows No signal.  
 

Please help!  How do I fix it?  

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  • Shanaa's avatar
    Shanaa
    Newbie Caller
    Hace 3 meses

    Update: we updated our iPhones and it worked for us.. they sent us a replacement and we didn’t need it in the end