Forum Discussion
Syncup watch app all items core api failing error on opening page, then crashes
When I click to open the syncup app for the watch, I get a little pop up on the opening screen right before it crashes that says: all items core api failing. Started yesterday and still! Can't track without this app. Tried clearing data, cache, uninstalling app, reinstalling app, and no luck. What is going on? I'm seeing several others also complained yesterday of the same issue.
Can tmobile provide an update, especially considering this is a feature for children's safety monitoring? I've had inconsistent reliability with tracking since getting this thing 12 months ago and locked down for another year with it. This wasn't what I agreed to as far as service and reliability. I hope tmobile will cancel it and set me free of this.
Seriously T-mobile!?!? Just got this watch a week ago, stuck for 24 months!! The selling points were control of contacts and all functions and tracking the watch to make sure my little one is safe. Yesterday it quits working and no notification, care, or priority to getting it fixed or instructions as to how to get functionality back? Sounds like I was sold some crap and need to complain somewhere other than this forum. Using Samsung Galaxy S22+.
sParisi83 wrote:
Same error message here. Android phones. I read on a Reddit thread posted yesterday that you need to now download the T-Life app which I did and was able to track the watches on that. I'm not sure if the sync up app will begin working again, but at least I can still track the watches.
Bug1415 wrote:
I downloaded the TLife app like the individual mentioned above and now I can track my little one and still have all the options to manage their watch from that new app. I'm assuming they are no longer using the syncup app and moving all devices to one app.
Interesting -- downloading now…
Bug1415 wrote:
Yeah, it would have been nice. They make sure to send communication about increasing the bill payments but nothing else.
Absolutely agree…
Wow thank you to those that mentioned the T Life app for tracking! None of the tmobile reps suggested using that as an alternative. But, now how do we manage the contacts and who the kids can call from their watches?? HELP US TMOBILE!
also called them this morning. One identified a local cell tower that has had a hardware issue for several months, but this doesn't seem related because the syncup app issue only started yesterday as others here also mentioned. I'm surprised that that local cell tower hasn't been fixed, I've had other issues with my phone connection near home (not the syncup) and now I know why. Living near silicon valley tmobile needs to do better for this to be ongoing.
I'm in GA and my son is in PA currently... I think it's all over. I'm going to do research and see if there is another brand/company that offers something similar.
soultry1 wrote:
Wow thank you to those that mentioned the T Life app for tracking! None of the tmobile reps suggested using that as an alternative. But, now how do we manage the contacts and who the kids can call from their watches?? HELP US TMOBILE!
Oh your right! you can no longer no manage the approved contacts for the watch! I'll let that be known to the T-Mobile help rep in the ticket they made for me.
There is no find my watch option either. We unfortunately need that with my son. 😂
Life works but not for contacts
Unfortunately my watches are brand new and I'm the only contact so🙄
Jessuca230918 wrote:
Life works but not for contacts
Unfortunately my watches are brand new and I'm the only contact so🙄
I've expressed this to T mobile Support and everyone else here should too! We lost a lot of functionality
My syncup app seems to be working again. Just FYI.
The App is working now!
Well I'll be damned... In the T-Life app ...
