Forum Discussion
Unable to create profile on Syncup kids app using iphone
I’m trying to setup my profile on the syncup kids app, but I get an “update profile error” popup that says:
"There was an error while updating your profile. Vuelve a intentarlo".
I tried at least 10 times. Has anyone encountered this issue?
Update: I tried again this morning and it worked. I was able to get my kid signed up and add her contacts. She's using her watch.
Might have been a server issue. Hope things work for y'all too.
Did your issue ever get resolved? I've been trying since Friday have spent over 10 hours dealing with 5 different tech support people and 2 different stores and nothing.
I was able to get it resolved the next day when I called them. They were able to see the watch information in their system
When I tried to follow the steps, I encountered no issue. I'm not fully sure of this, but by calling them the next day, they were able to see that the line was active and the phone imei was detected in their system. The support technician used that info somehow and I tried the steps and it worked.
when trying to log in to the SyncUP kids app on my iPhone this comes up. I have deleted it and reinstall it several times.
I just purchased the watch on 7/18. It will not allow me to create a profile. Continues to show profile error. I have done all the trouble shooting things. Unfortunately nothing has worked. The guy in the store who has an android was able to buy my iPhone was not. I have spent hours on the phone with support and no help at all! Anyone have any advice?
Kdirn wrote:
I just purchased the watch on 7/18. It will not allow me to create a profile. Continues to show profile error. I have done all the trouble shooting things. Unfortunately nothing has worked. The guy in the store who has an android was able to buy my iPhone was not. I have spent hours on the phone with support and no help at all! Anyone have any advice?
I'm having the same issue today. Were you able to eventually make it work?
