Can't create T-Mobile ID

I wish I could help, but I am having the same problem. Customer support says that they know about this issue, but there's nothing they can do. I try again every couple of days, but no dice.

Me, too!  I have some trouble believing they can't correct the issue. 🤷 I should be able to monitor my account and usage, login to pay my bill (not pay as a guest), redeem the $50 rebate, take advantage of T-Mobile Tuesdays!!!  You gotta be able to login to do all those things.  This is my only grip with them, but it's driving me nuts! 😒  It's just ridiculous. 

magenta7362559 wrote:

I have same issue. Any resolution?

The following thread has been marked as solved:

I am commenting on every one of these threads where new users cannot get their T-mobile ID if they have Home Internet service only. This has been an issue for a very long time. How can T-mobile allow this problem to persist?

Freegirl23 wrote:

Thank you for the offer, but I'm uncomfortable using Facebook for something customer service should be able to do. I should be able to call T-Mobile's customer service to get what I need otherwise T-Mobile needs to find a way to resolve this issue through customer service. On Redditt, I've read about people who haven't been able to create an id since T-Mobile rolled out this service. I don't understand how Facebook T-Mobile reps can fix something that telephone customer service reps cannot. 

I can see why you would be uncomfortable with trying to reach out again and especially to another customer service portal. I know there is a fix and I am 100% willing to help you.

How do you get ID without a T-Mobile phone number (for Home Internet) | Comunidad de T-Mobile

I am linking that thread to show that I can get this fixed for you if you are ready to give me the chance. Send me a DM and I'll work some magic for you. :) 

Here are the steps I took to create my account:

1. Visita https://www.facebook.com/TMobile/ 
2. Message them during 3:00 am - 9:30 pm PT
3. Ask them to “file a ticket for My.T-Mobile.com Registration Issues”
4. Provide your email address, home internet phone number, and PIN
5. Wait 3 hours for them to work on the ticket
6. Try signing in at https://account.t-mobile.com/signin/v2/

Also, you can create a T-Mobile community account with any email without a phone number:

1. Visita https://community.t-mobile.com/
2. Click “Login”
3. Click “Sign up” (or try this link: https://account.t-mobile.com/signup/v2/createaccount?access_type=online&response_type=code&display=O&redirect_uri=https:%2F%2Fsso-us-west-2.api.insided.com%2Fauth%2Foauth2%2Freturn&scope=TMO_ID_profile%20openid%20associated_lines&state=3pVPD4yzuG&client_id=Community&loginId=&fp_client=cc5a224d0f68637b60f5d8075669d88d)

Hope this helps!

HeavenM wrote:

The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution. 

diwax54 wrote:

HeavenM wrote:

The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution. 

How do you file a ticket?

ACTUALIZACIÓN 

I  filed a ticket through the T-Mobile Facebook team and this issue was resolved in 3 hours. 

Interestingly, I am allowed to sign in here for this forum, but to do so, the system asked for security questions, a password, and an id, which I created. But like the rest of you, I can't get access to an online account for internet only for the same reasons the rest of you are saying. It's so frustrating. I've been trying since mid March. Numerous tickets have been set up too, but I never hear back. so I try the whole process over and over and over….

I have same issue. Any resolution?

To magenta7362559, no, not yet.