Forum Discussion
2.4 Ghz Signal Keeps Dropping
The 2.4 GhZ wifi signal on my LTE router keeps dropping for no reason. Only way to get it back is to restart the router. Happens almost every day. The 5 Ghz works fine. Any fixes?
- ddmacppTransmission Trainee
Hi. I called hulu and they asked for my ? IP address that you get from IP chicken? site and that fixed it. Even after reboots it seems to be holding. Hulu only permits one home location be used unless on a mobile device so tech was able to allow traffic from the router(even though the router gives out a different home location then my actual home location). By the way Tmobile has upfront indicated that this could be a problem with July. Interestingly this is not a problem with YouTube TV etc so July must handle location Info differently.
- bbumblebRoaming Rookie
Tony C wrote:
I separated the 2.4 and 5 networks from day one using TM's tutorial and GUI 192.168.12.1. I have numerous smart switches, Wyze cameras, and Alexa echo devices all running on 2.4. Around 30 devices total. My 2.4 network is of course slower than my 5 network, but fast enough and often fails less. My problem is random download speed reductions that necessitate a trashcan reset when it decides to switch from band n41 to n71. When this happens the devices on the 5 network error message,buffer, etc while the 2.4 network devices usually hang in there. If your 2.4 and 5 network are combined (as your trashcan was delivered), separate them. I'm not buying the "max 10 devices story".
I'm not sure if mine has switched from n41 to n71, but I have had zero connection issues/resets since separating so I really think that's the best solution. I have 10 cameras, tv, Roku, and a satellite receiver all on 2.4 and my laptop and 2 cell phones on 5. Now if I could just figure out how to get Hulu live tv to work on t mobile, I'd be set.
- Tony_CRoaming Rookie
I separated the 2.4 and 5 networks from day one using TM's tutorial and GUI 192.168.12.1. I have numerous smart switches, Wyze cameras, and Alexa echo devices all running on 2.4. Around 30 devices total. My 2.4 network is of course slower than my 5 network, but fast enough and often fails less. My problem is random download speed reductions that necessitate a trashcan reset when it decides to switch from band n41 to n71. When this happens the devices on the 5 network error message,buffer, etc while the 2.4 network devices usually hang in there. If your 2.4 and 5 network are combined (as your trashcan was delivered), separate them. I'm not buying the "max 10 devices story".
- bbumblebRoaming Rookie
bbumbleb wrote:
imnuke wrote:
bbumbleb wrote:
Has anyone tried separating the connections? Received the round, black 5G device yesterday. I don't think it's heat related because I had a connection error before I was even able to connect a device to the WiFi after setup. Then 2 more times within 12 hours of setup. I read in this forum about some people thinking that it was disconnecting when it switched between 4G and 5G so I got the idea to separate the connections on 192.168.1.1. I did that and then connected to the 5G connection only on my phone and tv. That was 24 hours ago and I have not had a disconnect yet. After 3 in 12 hours yesterday, I'm feeling optimistic so just wondering if anyone else has had any luck doing it this way.
please explain how you “separated the connections”
Go to 192.168.1.1, scroll down to WiFi networks. Login. Manage WiFi networks. Switch from combined to separate. Separate does two separate networks for 2.4 and 5. Then when you connect on your device, you select which one to connect to.
Sorry, left out a number 192.168.12.1
- bbumblebRoaming Rookie
imnuke wrote:
bbumbleb wrote:
Has anyone tried separating the connections? Received the round, black 5G device yesterday. I don't think it's heat related because I had a connection error before I was even able to connect a device to the WiFi after setup. Then 2 more times within 12 hours of setup. I read in this forum about some people thinking that it was disconnecting when it switched between 4G and 5G so I got the idea to separate the connections on 192.168.1.1. I did that and then connected to the 5G connection only on my phone and tv. That was 24 hours ago and I have not had a disconnect yet. After 3 in 12 hours yesterday, I'm feeling optimistic so just wondering if anyone else has had any luck doing it this way.
please explain how you “separated the connections”
Go to 192.168.1.1, scroll down to WiFi networks. Login. Manage WiFi networks. Switch from combined to separate. Separate does two separate networks for 2.4 and 5. Then when you connect on your device, you select which one to connect to.
- imnukeRoaming Rookie
bbumbleb wrote:
Has anyone tried separating the connections? Received the round, black 5G device yesterday. I don't think it's heat related because I had a connection error before I was even able to connect a device to the WiFi after setup. Then 2 more times within 12 hours of setup. I read in this forum about some people thinking that it was disconnecting when it switched between 4G and 5G so I got the idea to separate the connections on 192.168.1.1. I did that and then connected to the 5G connection only on my phone and tv. That was 24 hours ago and I have not had a disconnect yet. After 3 in 12 hours yesterday, I'm feeling optimistic so just wondering if anyone else has had any luck doing it this way.
please explain how you “separated the connections”
- bbumblebRoaming Rookie
Has anyone tried separating the connections? Received the round, black 5G device yesterday. I don't think it's heat related because I had a connection error before I was even able to connect a device to the WiFi after setup. Then 2 more times within 12 hours of setup. I read in this forum about some people thinking that it was disconnecting when it switched between 4G and 5G so I got the idea to separate the connections on 192.168.1.1. I did that and then connected to the 5G connection only on my phone and tv. That was 24 hours ago and I have not had a disconnect yet. After 3 in 12 hours yesterday, I'm feeling optimistic so just wondering if anyone else has had any luck doing it this way.
- bosikNewbie Caller
Sorry others are experiencing this issue. I have found the workaround is to buy another access point. I bought a cheap router for $25 and connected it to the Tmobile router. I use the cheap router to connect to only my my 2.4GhZ devices. Make sure you name the router Wifi the same as your Tmobile so it will "fool" the device. Hope this helps everyone else.
- AlaminsumonNewbie Caller
WTF TMobile !! I just switched to TMobile 5g home internet and so far was enjoying it but until my 2nd week , which is now the 2.4gh drop issue, I see they don't give a damn on this since this problem was experienced by other subscriber, I will move to Cox soon!! Don't want to waste my time calling the support, thanks to all that shared your experiences here.
- Coug29Newbie Caller
I've contacted t mobile home internet customer service numerous times now and have put in several tickets with I.T. and they keep saying they are looking into it. Everytime I call back it's a new service rep and I have to explain the problem all over again and get no solution. Very frustrating as I'm paying for a service I can hardly use and seems like no solution in sight.
Contenido relacionado
- Hace 3 años
- Hace 2 meses
- Hace 3 años
- Hace 4 años