Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
Unfortunately you aren't the only one having these issues. A quick search on this site will show you how many others are experiencing connection drops, speed issues, and general dissatisfaction with T-Mobile's Home Internet service.
This thread discusses the overheating issue, but since it hasn't fixed your problem, it probably won't do you any good.
https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560
There is another thread that talked about connecting the gateway to a router like you talked about toward the end of your message. From what I remember reading, that may not be the solution you're hoping for either. If I can find that thread, I'll link if here too.
I know this hasn't helped any, and I wish someone who actually works for T-Mobile would address these concerns. From my experience, constant pestering has gotten me further up the chain-of-command to voice my complaints, but even that hasn't gotten me any closer to resolving my own issues. Not trying to discourage you, but if you have any other internet options, you may consider switching.
T-Mobile's Home Internet push, particularly to rural Americans with no alternatives, has been plagued with issues, ranging from inadequate service, gateway device problems, and unethical billing/benefit practices. It's a mess, and if T-Mobile actually cared about its customer base, they wouldn't roll out a service with so many issues.
(Here is the link I referenced before https://community.t-mobile.com/other-devices-11/alternative-router-for-home-internet-service-need-bridgemode-33531)
