Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
Constantly drops. I changed from the white gateway to the 5g round black gateway hoping to get away from the disconnecting issue...I still disconnect from the internet for extended periods a day, multiple times a day.
The app shows that all is well and connected to the internet but that is not the case. This internet is very unreliable and frustrating. I have to manually reload several of the devices that get kicked from the internet.
I will be forced to cancel the service if this continues...confidence in the TMOBILE products is deteriorating.
