Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
I also have the black trashcan and can confirm ~daily disconnects.
Overheat may be an issue, but I can report other factors that don’t seem to be heat related:
(FYI, I used 192.168.12.1 to identify issues below)
After a disconnect, warm reboots do not solve the issue. Disconnecting power for ~3 minutes (even though trashcan has "partial" battery backup, this seems sufficient) allows it to reconnect cellular. However, it does not reconnect its secondary connection unless I first turn off my netgear WiFi router (it's about 10 feet away) while I reboot the trashcan.
(Also, I do not see a way to disable WiFi completely on the trashcan. Best I can do is reset WiFi channels to "auto" and reduce their power transmission to 12%. )
On power up, trashcan then reconnects primary and secondary connections (channels b2 and n41 respectively) and speeds and ping are excellent (~180 down, ~25 up, 15 ping). Approx 2-3 bars, mostly 2 bars. Then I can restart the netgear and all is good.
Then, wait ~1 day, disconnect occurs, rinse and repeat.
(One reason I don’t think my issues are heat related is because I put the trashcan on the roof (shaded by a cardboard box) and it performed well on a 90* day with no disconnects and 50gb of download).
