Forum Discussion
5G home internet keeps dropping
I was so relieved (and bummed) to do a Google search and find this forum and verify that I'm not the only one having the gateway drop issue after a few days. Yes, turning off power for about 2 minutes and then turning it back on and waiting another 5 to 10 minutes before it fully connects again is not an acceptable "solution".
i permanently work from home now and use this for connecting to a VPN and I'm very successful. The only time this thing seems to drop is within 3 to 4 days and it's usually between 8pm to 9pm (EST) at night. I'm on day 7 of my 14-day "trial" before it officially gets billed to my account, and I'm thinking very strongly this isn't going to make it past the 8th day (tomorrow) as I may be returning it and have to bite my tongue and continue with crappy Spectrum. I strongly agree with @freckle527 that us consumers should not have to go through this song and dance to STAY connected. On the other hand my 5G T-Mobile service has been impeccable for my OnePlus Nord 200 that is basically a "free" phone (bill credits). I think they were so eager to roll this out to America they didn't seriously do enough thorough QA before rolling out this "trash can". At least that's what I'm noticing.
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