Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
Same problem here. I've had the new gateway less than 24 hours and it has dropped all WiFi devices twice in the middle of meetings. No noticeable overheating on mine - it seems like more of a software issue.
The support "technician" didn't acknowledge anything I said about this being a common issue with other users and suggested that everything was fine if my devices are connected after rebooting the gateway. They said they would check back in three days to see if the issue continues, and only then would they send another device. Rebooting is NOT "troubleshooting" as they suggested and it is definitely not a solution. Troubleshooting would be looking at error logs to see exactly WHY all devices are getting disconnected but, unfortunately, this device doesn't give access to anything like that through the internal admin page.
Speeds are impressive *when it works* but dropping connections like this is unacceptable.
