Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
iTinkeralot wrote:OK so that is helpful!
I can see the 5G NR n71 is delivered from the tower on the other side of town. That is where your router links to for the secondary channel.
See the screen shots attached. Both the 5G NR and 4G LTE towers are there. Close to one another but not from the same tower.
Correct. And my secondary connection keep swapping between two cells on the 5GNR tower, and those cells are 261 and 184. I'm hoping that an external antenna can penetrate through the thickness of the trees. The way I am seeing it is, if my trashcan can get a n71 signal on its own, then an antenna should be able to help.
Funnily enough, as I was writing this message, the internet dropped.
Uptime from the last drop: 5h, 7m, 30s
Temperature at the top of the grill: 87F
Noticeable difference: Secondary connection wasn’t connected, however primary was. I don’t understand why there’s this inability to keep the internet going even though the primary tower connection still exists. Makes me wonder if there’s a handoff issue when the secondary tower drops off while the primary tower never disconnects?
A reboot from the gateway panel fixes it, like usual. Also, every time I reboot it has no issues connecting to the secondary tower. Another thing I find odd.
Not long before this, my wife started a large download for a 15GB game update for Black Desert Online. Just wanted to mention it incase it oddly has something to do with a massive influx of packets or if a massive load of data being transferred is somehow affecting it.
So here’s round 2 of images:
