Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
I have the Nokia GW running 1.2103.00.0338, HW Version: 3TG00739AABB.
I started graphing the signal strength of the LTE and 5G radios.
Starting a couple weeks ago the 5G channel drops and comes back randomly throughout the day, causing packet loss and latency.
My T-Mobile 5G phone shows no issues.
I also noticed that the GW is running hot even though it is not in direct sunlight.
Have also tried disabling the on-board WiFi and just using my mesh wifi connected via ethernet to no avail.
I have it sitting in a window with virtually direct line-of-site to the nearest tower half a mile away.
Super frustrating as it was working fine until recently, other than the 5G channel would drop occasionally and only come back with a hard reboot. I have not tracked SW updates so I'm not sure if maybe a recent one caused this issue.
