Forum Discussion
jtheiss
Hace 4 añosTransmission Trainee
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
izineh
Hace 3 añosNetwork Novice
I have tried all of the solutions on this thread and none worked. Eventually after many tries at calling, I got a local center out of California. They put in a "trouble ticket" to have an engineer go check out the tower (less than a mile a way). Whatever they did, it worked. No problems since. I've put in several calls to find out what exactly was done so I know how to raise it if it happens again, but despite taking messages no one has called me back. I would recommend using the key phrase "trouble ticket" and ask them to open one up and check the tower. Hope this helps. Happy to answer questions.
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