Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
The T-Mobile MODEM appears to be a "beta" product. I have consistent 4 bars signal, and yet experience frequent failures. Because a power off/on restart always fixes the problem, I don't think it is network related. I bought an MSNSwitch from Amazon (https://www.amazon.com/MSNSwitch-Internet-Enabled-Remote-Switch/dp/B081TKJJBS) and installed it between the MODEM and its power outlet. Not cheap at about $100. I set the switch to restart the MODEM every day at 1:00AM. That did not seem to help. I'll probably remove that step. However, the ethernet connected MSNSwitch also power resets the MODEM when it sees the internet drop. That's its real strength. The reset sequence takes about 5 minutes. The switch also emails me after the reset when it catches a drop. That creates a log of events in my mail box. The switch is complicated to setup, but customer service is good. And, we can share setup info if we wish. I think this will do until T gets the MODEM fixed.
