5G Home Internet nightly slow down

I've just located this page and I need help.  I'm on my third gateway with a new one coming.  I get four bars on the gateway for connectivity but I'm lucky to get 1Mbps on a Speedtest.  Any ideas as to software or hardware settings to get WiFi that doesn't spool every few seconds while watching a streaming setvice?

I'm having similar issues right now and it's very frustrating. I'm trying to play games that I never had issues playing before but all of a sudden there's horrible ping and latency. I ran a speed test and my speeds are much slower than what they usually are. I'm disappointed you convinced me to switch from Spectrum to T-Mobile internet since it's barely working. Any solutions or should I go back to Spectrum? 

So It seems a lot of people are having this same issue where their home internet goes down or almost out 1 to 2 hours every night regardless of daily use, or restarting system.. same for me typically 8pm ish to 930pm ish my home internet drops off nightly, and no one at T-Mobile seems to have an answer other then the same line by line response of (restarting, better placement, higher floors, ext.) Which if that was the issue it would be constantly and not just at around the same timeframe every day 

Clearly, I'm not alone.  I've observed internet speed slowdowns at night this past month.  Prior to that period the internet service was rock solid.  I've rebooted the gateway, checked the metrics which show excellent, and still during the night streaming tv becomes an issue.  This is unacceptable.  This is not a gateway issue but a network management issue.  I use speedtest and other speed test tools and my speeds have dropped below 1 Mbs and of course, my tv stops streaming. During the day, speed tests reflect from 150 to 200 Mbs.  Network load balancing and stablily seem to be an issue.  If this is not corrected soon, I'll have no choice but to seek other services. 

I've read all these stories that share the same issue as I'm having and am wondering if I should even bother contacting support or if I'll just waste my time and they won't do anything to fix it.

I have the same slow down almost nightly at 9:00 PM-

Curiously when the internet drops my modem and APP both say I still have a good internet connection-

Same deal restarting daily sometimes twice-

T-Mobil tech says that my problem is due to saturation of the tower-and I may have to live with this until they upgrade-

I also told the tech that my other option would be to switch to a different provider-he wasn’t too fond of that idea-

wings1212 wrote:

I was hoping to get some good solutions, but find everyone is having this same issue with the Gateway!  While our signal as always read "Weak" it was fine early a.m. and day--but come 6 pm. and the slowness and literally stopage begins.  Don't even get me started on the football games!!   I feel like "you get what you pay for" with this.  I have spent countless hours moving this thing around---I think my first clue was when our address did not even show on the T Mobile finder.  Talking to friends I take the phone off Wi-fi as cellular does not break up. Each time I call T Mobile I get the reply "plug, unplug"-right.  However I finally reached a rep who told me they would be getting new towers---when I asked when she said 4th Qtr 2024!!!!   Why the heck is T Mobile selling these knowing they have overloaded the area--this is why the low price.  Looking at Verizon's new tower online I got the message they are not offering in this area until they have adequate coverage. We will be returning the tower this weekend.  When I see how many are affected and how long this has been going on it really tells me who TMobile is.  NOT customer oriented that is for sure.

So I finally got a tech that knew what they were doing, once she force pushed the firmware update it started working again, haven't had the nightly issue since it got pushed and installed, going on about a week now..

I called after hours so got a tech from the Philippines.. I was in the phone with her for probably 40 minutes, but it got resolved 

Having the same result here, but my upload speeds never change. Daytime is 150/70, evening is 10/70. Seems that only download speeds are affected. I have called support twice. The first tech reset something and fixed immediately until the next day. Called that evening and this tech could not fix anything. I'm currently waiting for an engineer for the elevated ticket. Hopefully someone can fix this issue as it's obviously not my gateway as they "suspect."

Just sad and false advertising. It's not unlimited data, in any way. I've unfortunately have had their home internet service since it was originally introduced and have suffered from these random speed changes the whole time. At first, I would have to reset the gateway every few days, now it's daily. My download speeds are as low as 1.0 mbps, that's ridiculous. It tests in the 100's of mbps during the day but as soon as 7 o'clock arrives the speed disappears. Numerous changes of placement, countless of calls and yet no changes whatsoever. Support's response? There's always maintenance being done on the tower. Always. Just as there's always a ticket that's been placed prior to my call. And yet, after all of this, not a single change. Which is exactly why I'm switching to Verizon. I highly recommend it to everyone else, they're rated higher/better than T-mobile for home internet providers for both speeds and service. I'm just tired of the same scenario, with the same useless response/solutions. Anyone remember the definition of insanity?