5G Home Internet nightly slow down

I feel like I shouldn't be complaining because compared to everyone else I seem to be a lucky one. But I feel like I'm getting less than someone who is paying less than I am. Context: When I first got my home internet I was elated, 400mbs down/ 60mbs up. Few weeks later my Internet speed goes down. However not like you'd expect. My down speeds is roughly 200 mbs down on a bad and still can cap off at 400. But now my up speed is borderline unusable. About 2-6 mbs and I've even seen it hit 1mbs before. I can't participate in video calls for work, I can't send large files conveniently, and multiplayer gaming is out of the question. The most frustrating part is that my brother, whom I live with, that has his own T-Mobile home internet, got on when they had that $40 a month promo and is getting speeds within the 20-40 range up. So he's paying less and getting better results. It can't possibly be a coverage thing since I can see the tower from my window. Talk to customers service and they just want you to restart over and over. It can't be end of the month throttling because I'm getting this even now with the new billing cycle. Fast download speed, abysmally slow up speed. I have tried everything that others here have suggested so please don't reply with "did you try moving the router." It's in the best spot possible. I really don't know what to do now.

Same with me. This is my most current speed test. It starts slowing down around 2pm and stays that way till 7pm, then again at 9pm. I understand that the internet service is deprioritizing when traffic gets heavy, but this is ridiculous. I just assume that they oversold the area I live in and don't have enough bandwidth. I'm going to have to change to a different provider unless this is resolved. 
No need to ask about placement, I used the app and am directly in a window. Also, please don't ask about metrics, that is not a me problem, it's a T-Mobile problem. 

copz1998 wrote:

@ECMP it is helpful to have your gateway metrics and an understanding of your location. Are you located near a freeway? If so, the morning and evening commute traffic will impact your signal (download/upload speeds) as T-mobile prioritizes cellular traffic over home internet traffic. For example, I am near a freeway and my speeds drop to about 90-110 Mbps down during commute hours and rise to 150-250 Mbps at night with less traffic. 

Using your T-Mobile Internet app, tap the "MORE" link at the bottom of the screen, then Advanced cellular metrics, then 5G. What are your RSRP, RSRQ, and SINR metrics? Which band are you connected to (n41 or n71)? 

See the chart below for interpreting the metrics.

 

I'm not getting anywhere near the type of services that I got when I first signed up well over a year ago. I currently average around 6 mbps.  Yes you read that right … 6.  I used to get around 100. I have moved the gateway to every spot in my house. Not sure where to go from here. I don't want to give up the service and switch but I work from home and this just isn't working. 

@MAUI671 you seem to have an interesting problem. Have you seen the new T-Mobile video on gateway placement? You can watch it here: https://www.t-mobile.com/support/home-internet/t-mobile-gateway?cmpid=HEIS_EM_C_HINTCSTRET_3M3ZWLNUSWVE0BMXM97376#placement

In essence, you should launch your Placement Assistant in your T-Mobile Internet app to confirm the direction of your cell tower. Or, just move the gateway to a few different locations, high as possible like the top of a bookcase. Watch the signal strength meter when doing so. Because of your signal drop at 8pm EST, I would do it then to see if you are missing something about gateway placement. Block out an hour and give it a try. Generally, it is beneficial to be proactive about solving your own problems. 

Let us know how it works.

@MAUI671 it sounds like you have done plenty of problem solving (like many of us have). In your case I would be pestering (I mean communicating) with customer service. Your numbers are very unusual. 

Because home internet is a degregraded service (mobile phone users have priority), the more cellphone users, the slower the speeds for home internet users. 

I am curious, what are your SINR, RSRQ, & RSRP metrics during the day compared to 8pm. I wonder if your SINR drops to 5 or so, which would mean there are numerous other signals interfering with your cell tower 5G signal. 

Curious.

Two tips:

1. I have found that placing my gateway AWAY from windows and directly next to a wall closest to the tower gets a best signal. I was placing it by a window for months before I figured this out. To avoid interference, I also try to keep the gateway clear of any electrical wiring that may be inside the wall. 
2. It is written in the "fine print" that network throttling down happens….(mine occurs every weeknight.) Estos son los detalles:  https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service

j-mobile wrote:

Two tips:

1. I have found that placing my gateway AWAY from windows and directly next to a wall closest to the tower gets a best signal. I was placing it by a window for months before I figured this out. To avoid interference, I also try to keep the gateway clear of any electrical wiring that may be inside the wall. 
2. It is written in the "fine print" that network throttling down happens….(mine occurs every weeknight.) Estos son los detalles:  https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service

Those shouldn't effect me at all..

1. I don't have it near a window, the tower is less than a mile from me

2. The plan I'm on prevents me from my data getting throttled (which is also listed in the link you provided)

Also, if it's the beginning of your billing cycle, your data usage has restarted so you shouldn't even get throttled if you aren't in specific plans. And with it only happening nightly, every night, there is an issue, special when it's only the home internet it's happening to and not my cell phones that aren't using the home internet (I alot of data on my phone, probably comparable to what I use on my home internet, but only that gets slowed down and not my phone

New T-Mobile customer here with the same issues, but also in the morning.

This is not an isolated issue. If you are reading this, this is the norm. No sense in me writing down the issues, since you can just scroll up and read.

Found this thread while trying to figure out why my internet speed drops from 400 Mbps to 100 Mbps during late night/early morning times. While I enjoy the guaranteed-for-life price, I'm starting to regret the inconsistency with the service. I agree with amacc83 in that I believe T-Mobile is only trying to oversell the network without care for the quality. I'll gladly switch to another network when available.

This happens daily more so now that my neighbor also has the home internet customer service told me the only suggestion is to go to a different provider because they dont have plans on fixing the tower issues its not “priority “ its got to the point where internet is not usable.