Let me start by saying I do like having wireless internet. The problem is I don't think it is ready for primetime. Speed is great, price is great, but It loses its connection to the internet about once every two days. It's sad. I have spoken with T-Mobile many times. They have updated my firmware and done other things (I have no idea what they change there), and they tell me that these changes will fix all the problems. Sure! I am getting close to asking them to replace my Gateway to see if that helps. Has anyone had a replacement and found that helped?

I think we all agree, disconnections are a problem that needs to be fixed.

The T-Mobile Home Internet is completely DISASTROUS. The internet drops like 5 to 6 times a day. My partner and I both work from home and this is starting to get really annoying. And when the internet is down, I also can't even use my hotspot. At this point, we are definitely looking into quitting the service. We're on our 3rd modem tower from them and the issues keep coming back. This has been an ongoing issue for at least the last 3 months. No one is able to help, We're both in IT so you can easily assume we have tried EVERY troubleshooting method. We're switching back to SPECTRUM. I don't want to support their services but at least they're better by far in the reliability of their service.

Agreed!! It's happening to me at least twice a day. It actually wouldn't be so bad if it could reboot itself after the disconnection. I have the latest firmware, router, fan, moved it around the house several times and still regular disconnects. I'm almost a month in and I don't think I've ever gone a full 24hrs without a disconnect.

My advice is watch what you wish for. My original can was clearly new I got good speeds no issues. They pushed FW to it one night and it got stuck in a boot loop. Replacement unit was clearly used and did not work it said RF failure. Next replacement unit again clear it was used worked but has never seen the speeds of the first unit.Worse is all this shipping took a week and a half so I was down for over a week waiting on replacements.Current unit is what I would call slow but steady. It gets 75 ish down 20 ish up and knock on wood just stays up days and days with no interuptions.Now funny my home a few weeks ago and when I ordered months ago was listed as a Ultra 5G covered area. Now I noticed just this week that only my home is now listed as Extended 5G while all my neighbors are Ultra 5G. Now my can just does not hold a 5G signal so maybe they keeps stats and update the map based on customers results. When I boot my unit it will get B66 and n71 speeds will be same 75ish so it's clear the can is not using the 5G. After a few hours the 5G will just go away and all I have is the primary B66 and there is where it will stay for days and days.So even though I am a half mile from the tower and 2 miles from a n41 that my phone gets no issue my can never sees them. I am sure the first can did as first can had downloads in the 500+ range. I just don't want to rock the boat as what I have works and my wife and me can work from home all day no interruptions while mother in law streams Netflix all day.Am I tempted to complain for a new can in hopes I can get back my 500+ yes but not sure I want to take the chance on getting a crap unit.Other thing is I see cans for sale on ebay and other sites I wonder if they are ok to buy as I did not think TM sold them for ppl to even be selling them. I did see one for $40 I was tempted to grab it for testing.

Joliver89 wrote: The T-Mobile Home Internet is completely DISASTROUS. The internet drops like 5 to 6 times a day. My partner and I both work from home and this is starting to get really annoying. And when the internet is down, I also can't even use my hotspot. At this point, we are definitely looking into quitting the service. We're on our 3rd modem tower from them and the issues keep coming back. This has been an ongoing issue for at least the last 3 months. No one is able to help, We're both in IT so you can easily assume we have tried EVERY troubleshooting method. We're switching back to SPECTRUM. I don't want to support their services but at least they're better by far in the reliability of their service. Disastrous would be if you were attempting to get a better signal by trying the gateway on the roof but you fell off and became paralyzed. A smaller disaster would be if you were like me and had no good alternatives in your area, so if Tmobile ever went wacky on me, I might have to either pay $100/month for Starlink and buy and maintain that stupid dish, or be on CenturyLink's 1.5Mbps new customer service as the download speed I got before with them, 7, is not offered to new customers.I'm lucky so far. T mobile home internet works well, kind of like when I went from dial-up to DSL, except this is even a better speed gain bargain price-wise.As far as trying two additional gateways with no luck at fixing issues, yeah, that's pretty frustrating and disappointing for you. But realistically, you're in IT so you must understand T mobile home internet is in its infancy and they are adapting home internet for a system designed for cellphones. Fiber is the best for fast and stable connections.Besides distance to tower and obstructions (type and number), there are other more quirky factors that can result in just having a home which is in a bad location for this, even things like what your walls are made out of or have in them, or the kind of coating used on low-E windows, which make a window placement for the gateway not work.Trying to be realistic, what percent of customers who try Tmobile home internet have your level of bad experience? I'd guess that it is lower than 10% and could be as low as 2%. And what percentage of customers with your experience should a company be allowed to have in order to do business at all?T mobile's consideration is what level of service to they need to provide to be profitable and beat the competition. My guess is that they are very successful with their new home internet service, and they are trying to expand and improve the service all the time, to win even more market share.Of course, people working at home need the most reliable connection they can find, and it's rarely going to be the cheapest.Your experience answered the initial poster's question well, just as 007Bond did. Switching gateways doesn't fix all problems, and some people's problems with disconnection are much worse than once every few days.The question might better be, is there anyone who has had this for months and doesn't get disconnections now and then, or like less than one a month?Has anyone who knows they now have the 1609 update noticed they no longer don't get disconnections?I'd like T mobile to work on their service in the next few months so that EVERYONE gets super fast speed, like the 20,000Mpbs download speed that the CEO of Tmobile said might be possible one day on 5G. And there should be no disconnections and no service disruptions ever. And they should lower their price to $30/month, too.Unfortunately, this is the real world. "Can you hear me now?" That's the cellular system.

5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.

johnbor
Connection Cadet
Hace 4 años
MisterK wrote:

UPDATE: The replacement (not new) gateway arrived and I installed it. It went a day, then no internet. Went two days, then no internet, did that for about a week. Then three times yesterday no internet. I called support this morning to tell them the replacement gateway did NOT fix my no internet problems. The tech asked me how far my devices were from the gateway. I said anywhere from 10' to 30'. He says it can't be further than 6' when using the SSID 9 5GHz band. Oh really! Sounds like BS to me. He told me 5 times that he was an expert. I told him I would connect all my devices to 2.4GHz and turn off 5GHz, and then the next time I have not internet I will call back. OMG, this is so sad.

Welcome to T-mobile, this is what were all getting
007BondMI6
Bandwidth Buddy
Hace 4 años
MisterK wrote:

UPDATE: The replacement (not new) gateway arrived and I installed it. It went a day, then no internet. Went two days, then no internet, did that for about a week. Then three times yesterday no internet. I called support this morning to tell them the replacement gateway did NOT fix my no internet problems. The tech asked me how far my devices were from the gateway. I said anywhere from 10' to 30'. He says it can't be further than 6' when using the SSID 9 5GHz band. Oh really! Sounds like BS to me. He told me 5 times that he was an expert. I told him I would connect all my devices to 2.4GHz and turn off 5GHz, and then the next time I have not internet I will call back. OMG, this is so sad.

How it is going?
MisterK
Channel Chaser
Hace 4 años
007BondMI6 wrote:

How it is going?

1-½ days no restart YET. 2.4GHz is way slower than the 5GHz. Such BS that I'm told not to use the 5GHz band. If that truly is the problem, then I say T-Mobile needs to use a different gateway. Oh wait, I already think that.
MisterK
Channel Chaser
Hace 4 años
RonDLS wrote:

Might not be an option for you but you may want to try turning off the built-in WiFi router in the T-Mobile Gateway. Try using an external WiFi router connected to the T-Mobile Gateway via ethernet cable.

From what I read on these forums, the built-in WiFi router in the T-Mobile Gateway isn't as good / reliable as an external dedicated WiFi router. Not only does it raise the operating temp of the T-Mobile Gateway, but it also has issues with poor WiFi routing performance (i.e. disconnects, weak WiFi signal, etc.).

How do I turn of the built-in WiFi?
RonDLS
Transmission Trainee
Hace 4 años
Accessing the TMO gateway via the browser (192.168.12.1), go to Network --> WiFi Networks --> 2.4GHz. From there, disable the SSID and disable the broadcast options. Click Save. Repeat these steps for every SSID in the 2.4GHz drop down list. Do the same for the 5GHz SSID list.
After you do the steps above, go to Statistics - WLAN, it should say there:
2.4GHz WLAN Connection Disabled
5GHz WLAN Connection Disabled
007BondMI6
Bandwidth Buddy
Hace 4 años
MisterK wrote:

007BondMI6 wrote:

How it is going?

1-½ days no restart YET. 2.4GHz is way slower than the 5GHz. Such BS that I'm told not to use the 5GHz band. If that truly is the problem, then I say T-Mobile needs to use a different gateway. Oh wait, I already think that.

It's a shame as the built in wifi is wifi 6 so it's actually quite good and just the can covers more than one would expect. That said it does not cover my whole home so I have the Google wifi with 3 pods. I have turned off the internal wifi on the can. I know you don't want to hear this but maybe try turning off the cans wife and just go for something else. I know you should not have to but depends on overall justification. For me TMHI is much less cost over Comcast so me spending some upfront money seems worth it. After all I have oh maybe $225 invested in the external antenna but worth every penny. That jumped me from 75/25 to 650/125 speeds and this would cost me even more if I had Comcast.
JANEV
Roaming Rookie
Hace 4 años
I've had my T-Mobile gateway home internet for a few months and had nothing but problems. First week it worked then it stopped connecting and I had to reset the gateway tower every day because I was only getting 4 Mbps. Customer service didn't know what they were doing, couldn't fix ANYTHING! They sent me a new gateway tower. It stopped working all together after high winds. I was given excuses by their outsourced support staff that engineers were working on it. Super obnoxious fluctuations in speed. Worst decision I ever made was trying the gateway home internet offered by T-Mobile. They need to fix the problems before offering to their customers. Clearly they do not have a handle on it. Now I'm two weeks with out internet because of them. Do yourself a favor and avoid headaches, don't go with T-Mobile Gateway home internet. IT DOESN'T WORK!
007BondMI6
Bandwidth Buddy
Hace 4 años
JANEV wrote:

I've had my T-Mobile gateway home internet for a few months and had nothing but problems. First week it worked then it stopped connecting and I had to reset the gateway tower every day because I was only getting 4 Mbps. Customer service didn't know what they were doing, couldn't fix ANYTHING! They sent me a new gateway tower. It stopped working all together after high winds. I was given excuses by their outsourced support staff that engineers were working on it. Super obnoxious fluctuations in speed. Worst decision I ever made was trying the gateway home internet offered by T-Mobile. They need to fix the problems before offering to their customers. Clearly they do not have a handle on it. Now I'm two weeks with out internet because of them. Do yourself a favor and avoid headaches, don't go with T-Mobile Gateway home internet. IT DOESN'T WORK!

I had some issues but like anything new you have to work things out sometimes. I am very happy now and would never go back to cable.
To each his own there are many happy customers it works different in different areas just like cell phones don't work in every spot.
JANEV
Roaming Rookie
Hace 4 años
Um, I've spent hours trying to "work things out" and I'm fully aware how to try and fix issues. T-Mobile couldn't even fix the issues. So T-Mobile home internet doesn't work. I'm going with a different internet provider that actually works and I don't have to spend ALL of my free time on the phone with customer support.
007BondMI6
Bandwidth Buddy
Hace 4 años
JANEV wrote:

Um, I've spent hours trying to "work things out" and I'm fully aware how to try and fix issues. T-Mobile couldn't even fix the issues. So T-Mobile home internet doesn't work. I'm going with a different internet provider that actually works and I don't have to spend ALL of my free time on the phone with customer support.

Probably where you went wrong you only worked with tech support. I researched my towers used google maps many things I have tons of post with my quest. I am happy to save over $150 per month it was worth it.

If you want me to agree with you that calling support is not going to get everything fixed I agree they don't know everything and some things they cannot suggest.
You can go to the Facebook groupT-mobile Home Internet and here and find many happy customers.
It's unfair to say it does not work. Sure it does not work for you ok and you can afford to pay 3 times as much again ok some of us cannot.
Best of luck to you with your new provider.