Forum Discussion
Anyone else have issues with just VPN or work related applications?
We've had Tmobile internet for a couple months now, and everything was great in the beginning. Now even with good speed tests and other traffic seeming to be unaffected, anything tied to working from home is just slow or unavailable.
It feels like specific applications (MS Teams, Slack, Zoom, etc) and VPN traffic are being specifically targeted. We've called support numerous times, but since the speed tests seem fine, they say there is nothing they can do and that they don't really support VPN.
Are we alone, or are others experiencing this? Has anyone done anything to get around these issues? We don't want to go crawling back to Comcast, but at least with them our internet functioned.
Just to note… speed/signal/capacity isn't the issue. Firmware on g4SE model is bad
Make sure to set wifi to 5ghz if you want higher speeds. Default gives both, and ive found speed to be half
I went to the store and swapped the SE for AR and my problems disappeared. I am so happy to be able to VPN to work and stay on Zoom, Teams, etc.
Just to note… speed/signal/capacity isn't the issue. Firmware on g4SE model is bad
You are correct, at least according to the 5th rep (US based) who told me about the bad update. Those affected can get their device replaced with one that has added a block for the specific bad update.
I'm assuming that there isn't a new update to override the bad update (confirmed Oct 2). I'm having it shipped.
From what I see on Reddit, this is due to the firmware issue on G4SE. v1.03.19 is the problematic one. We work from home, and the G4SE was fine before 10/1. Once the firmware is updated to v1.03.19, we keep dropping from the vpn.
I went to a local T-Mobile store and swap for a new Gateway. I see people said that G4AR should work fine, but the staff could only give me Sag FAST. It works fine so far now. Try to swap one immediately. There is no clue when T-Mobile could fix the firmware problem.
I am seeing the same thing, I am getting dropped from most of my Teams calls. T-Mobil does not have a solve for this.
Same issue with my new G4SE, the VPN rarely connects and when it does connect it only stays connected intermittently. Also, video calls freeze up as if it loses connection and reconnects. I'm a new customer and hope this is addressed quickly, I would prefer not to go back to my cable provider.
Yes, my VPN stopped working properly in July during the crowdstrike outage. It worked great for 6 months up to then. I'm now using another internet provider for my VPN connection. Definitely a Tmobile issue
This is due to a firmware update that is causing tons of issues for people. No gaming, vpn, streaming, anything that relies on a constant, consistent connection, no longer works. The new update on firmware caused the gateway to constantly disconnect and reconnect, making anything that relies on a tunnel, useless. THIS IS WHY. They are just acting like nothing is wrong, i don't get it. This is ridiculous. It has been over 5 days now.
I personally have chased them down on this, as T-Mobile Home Internet is effectively mostly worthless for me w/o having a usable VPN/Zoom (+6 hours a day on zoom calls often).
I can 'try' to run Zoom w/o VPN (somewhat defeats the purpose).
VPN isn't a problem - Hit +300Mbps through it to speedtest.net endpoint
I suspect that this is part of 'deprioritization'.
