Anyone know the secret to get a sagemcom router?

gregma wrote:

I've been struggling for over a year with problem on the trashcan.  Everytime I try to upgrade to a new type modem the answer always is "we only replace what you already have".  I tried to upgrade to the new arcadyan, and nope, will only give you a new trashcan (even though no luck on my third trashcan...)  Now that they have the new sagemcom which even tmobile support says should fix my issues, I can't get them to give me one!  

 

Anyone have any secrets or know the secret handshake or password to actually get them to upgrade me from the old trashcan to the new sagemcom?

I "upgraded" my trashcan to Arcadyan by just playing dumb. I basically said, "hey I spoke to another support person a couple days ago because I couldn't watch YouTube and after asking me a million questions, he said I should get the new black box arca, Waka or something like that so that's why I'm calling back. He said the arca thing had more bytes and pings but I have no idea what those are but as long as it fixes YouTube then it's cool".

I got a Arcadyan shipped to me and a prepaid label to ship the trashcan back in the same box.

Never ever make the support person feel like you know more than they do or you will get no sympathy. The acting dumb ensures this with the added bonus of making the support person decide whether to spend hours explaining everything to you or just take 5 min to send you a new box.

You may get asked a few new questions but you have to play dumb and convincingly. For example if they ask what the problem is and what did you try to fix, say something like "I get no videos and the support guy said for me to try to point my tower thingy more to the north, but the thing is round and I'm like WTF is north? I think he said this arca tower is a cube so yeah, that makes sense right? there a back, there's front, there's left and right."

Ramble a bit so they know this call is going to go on for a very long time.

There is no guarantee of this always works, but it’s worth a try.