Anyone's Home Internet App not loading?

You get no argument out of me!

The app sucks.  That's all I can say.  Also, no help from T-Mobile support.

I found the following, if the app won’t run.

1. Turn off TMHI app
2. Turn off wifi on your device
3. Restart TMHI app
4. Wait until the app reports that the wifi isn’t connected and let it turn on your wifi on the device.
5. After the app turns on wifi it will then run correctly. Be prepared to do this every time you need to reconnect.

I’m of the opinion this app is pretty much garbage.

I've been using the T-mobile 5-G internet for about 6 months now and I have the KVD21 model router. The internet works well, however lately I am getting some lag waiting for pages to load. I have the app installed on a iPhone 13 and it hardly ever works. It just spins and spins. I used to be able to delete the app and reinstall and then it would work, but the last time it seriously broke something and I didn't think I'd ever get connected to the router again. Finally after turning off my phone a couple of times and rebooting the router my phone has wifi again I'm sort of afraid of this app now and may just go back to Comcast. Which is a real shame as I did want this to work out.

I just don’t understand how such a fine company as T-mobile can roll out this garbage.

Same problem here. For nearly 2 month now. It's annoying because my gateway looses 5g at random and I can't reboot it from the app any longer.

fix it! 😁

I have an iPhone. When the app will not load -- which is frequent -- I reset my phone and it loads. That's very clunky. If they read these comments, they should bet working on an update. If not … oh well.

They need an update asap 😤

If you have an Android phone, even with no SIM card, and use it the application will connect and work pretty much right away. If you are using an Apple iPhone then the application has a problem with the connection to the wireless. It is a problem with the app connecting to the network. I cannot agree more that they need to fix it. I seldom ever use it because it is soooooo difficult to get it to work on my iPhone. 

I have removed and reinstalled it a few times trying to improve operation but that is useless. I have left feedback but that is useless. In the past 2 years I have actually used it once, during the initial setup process, after that since I have the Nokia gateway which supports the web GUI I don't bother with the trash mobile application. I have only tinkered with it from time to time to try to figure out if there is a specific set of steps that might work 100% of the time. No success with that. Just come on down and spin the wheel! Play the game and you might just win a free pass to use the application! Multiple spins are encouraged!

 The Developers need to fix this ASAP. T-Mobile cannot expect to compete with Spectrum, Cox, etc if they're going to start off new customers with this, Everytime you try to load the app. 

I can't say there is a specific "formula" for getting the mobile application to connect to the gateway. Once in a blue moon it will surprise me and just work and connect. Most of the time that is not the case as it may take 4-5 maybe 6 attempts to get it to connect to the wireless. The phone may be connected and it always is but the applicaiton seems to need to hook into the system and it repeatedly fails. The ratings in the application store are fabricated. I have given feedback on it a couple of times but I have seen no improvement over the past 2 years so I have little optimism that the developers will fix it. 

1. It will always present the “Let’s get you connected!” screen.😕
2. Then the “Auto Connect”
3. Then the “Join” dialog box pops. (let it sit a little then give it the poke)
4. Entonces if it works, it will have the “Connection status” screen presented. 🙄
5. Si la entire “Connected” page is rendered 100% it is good but ☹️ (just kidding)
6. Select any menu option at the bottom before then and spinning sphincter of death back to "Let's get you connected!" page overlays again. Logic failed yet again.(Connection quality is not reporting so everything else that rendered is useless.) 👎🏿(100% or go to jail)
7. Lets play the Auto Connect Game again, spin the wheel! wait for the sphincter of death and gray screen OR close the application and start the game all over again 😕😡
8. Repeat ((Oh! surprise!)) The "Connection status" page renders and it figured it out.🙀
9. Now time to do the Happy Dance! 
10. While you are doing the happy dance; the devices will render. Dance, dance, dance 💃🏻

The key is to be very patient and persistent. The game may take minutes. If you try to go at normal pace as for a properly written application you will be disappointed and will probably play the "Let's get you connected" game more than if you go slow and don't rush at all. Like really give it a bit of a delayed response and then wait and repeat as necessary. If the Connected page is only partially rendered, i.e. some data missing, then after a pause just close the application and then start it again. I have found this to work sometimes and get in on only a couple of tries from that point. If you rush the "Auto Connect" part at the start that does not help but seems to make the game go on longer.  Just my experience.