Forum Discussion
Battery shows 'recharging' at 78% but stays there
Hi! I noticed overnight (2AM) that my network connections had failed; I'd see the wifi icon on my phone with a little "!" next to the wifi logo instead of the usual '6'. I went to reboot the router and the Nokia gray cylinder gateway and noticed the battery recharge icon was blinking steadily. The battery percentage was at 78%. Internet /wifi connectivity was restored...
I looked back at about 6:45AM as I saw the “!” on the phone again, and it’s still steadily flashing “recharging” and the percentage was still 78%.
Since moving a couple devices directly to the gray gateway instead of through the router, then upping the Transmission Power setting to 50% (When I set up the unit I changed it to 12.5%, the lowest possible value), I noticed there's no longer any wifi connectivity issues. I've had T-Mobile Home Internet for a couple years now and everything's been great; this week's been the first time any major issues cropped up.
But the "battery stuck at 78%" remains as of the timestamp of this post. Is there an easy way to get the battery to finish recharging?
¡Gracias!
If the battery is 2 years old it may have reached a point where it will not fully charge. I suggest you look at the battery and make sure there is no sign of swelling or distortion. If the battery does have any distortion I would remove it and get it out of the house. The gateway will work fine without it. I do not trust old batteries as they can be a fire hazard. You can contact support and get T-Mobile's official statement.
Mine is now at 80% but seems to be okay so far. It is in service since January 2021.
In your devices settings under battery. Do you see something like optimized charging enabled? If so, disable it.
I looked back at about 6:45AM as I saw the “!” on the phone again, and it’s still steadily flashing “recharging” and the percentage was still 78%.
I took your statement to mean you were referring to the gateway battery. When looking at my Nokia I could see the battery reported at 80% days ago and it was not charging. Today just to double check things I looked again at the LED on top of the gateway. It is now reporting at charging and is at 94% so it appears it is charging. I sort of suspect it does so at a rather slow rate. Given I don't use the battery and it really provides minimal benefit other than for start up migration it is not a major concern to me. Even with the placement operation the battery will only operate the cellular radio so not too exciting.
I have no idea yet if it will hold the charge and for how long. There are probably range values set in software and triggers for when to start charging the battery. It isn't like it can be used as a backup or anything other than setup assist. I use a UPS to protect the unit and keep it live in the event of a power outage.
