Forum Discussion
Error Codes Wan005 and Wan002
Does anyone else using the T mobile Home Internet model KVD21 have this happen to them? My internet worked great for the first month, and about 2 days ago or so the internet just drops randomly and won't reconnect and will give me error codes Wan005 and Wan002 until I factory reset it. Turning it off and on again multiple times doesn't fix the error either. And when I do factory reset it, whenever it goes to reboot it gets stuck in a cycle where it keeps restarting over and over until randomly it finally reboots after unplugging and plugging it back in multiple times. This is super frustrating as you could probably imagine and I have no idea why out of nowhere it started doing this. Any help or advice would be greatly appreciated, if it continues I guess I will try to see about getting a replacement unit. Thanks for any input or thoughts on what could be the issue!
tomwil wrote:
Jdemio wrote:
Have you found a resolution? I have the same error code
One solution appears to be reseating the SIM card, per the following thread:
https://www.reddit.com/r/tmobileisp/comments/tn4i2q/home_internet_issues_wan002_wan005
Reseating it never worked for me, I haven't had the issue since yesterday I've put a fan underneath the unit and it seems to have mitigated the issue. My best guess is it's an overheating problem because after the unit is unplugged for 5 or so minutes the errors go away
Jdemio wrote:
Have you found a resolution? I have the same error code
Try putting a fan or something near it to keep it cool. To get the errors to go away I had to factory reset using the little pinhole button on the back. You could try unplugging it for a while and letting it cool down and plugging it back in
Jdemio wrote:
Have you found a resolution? I have the same error code
One solution appears to be reseating the SIM card, per the following thread:
https://www.reddit.com/r/tmobileisp/comments/tn4i2q/home_internet_issues_wan002_wan005
Have you found a resolution? I have the same error code
