Forum Discussion
External Antenna Ports
Is there a new model of the Home Internet Gateway that includes the option of adding external cellular antennas? I see all these videos that show opening the gateway up and soldering in your own con...
That's a good question. I've seen other posts of people adding their own antenna's but there's not a model T-Mobile that's got a antenna option that's directly offered.
From the very start of our service to this day 1 1/2 years ago our T-Mobile gateway has never worked as promised by T-Mobile. I've logged over 120 hours with various representatives & techs during this time from Tampa to the Philippines.
We have had their cell service for over 22 years. I did not expect them to have such disregard for their customer base with the internet service. This week alone I have been trying, AGAIN to have them be accountable as we have paid the full monthly amount, but have received non-existent service. We mostly always have to reboot the gateway & instead of enjoying a relaxed time of viewing, we are constantly frustrated. Not just from their awful reception, but from the long time being ignored of any solution. We live in the metro-Orlando area of Florida.
My respect for their attitude has been demolished by; their guarantees with no backbone. Being elderly & disabled, the stress I'm constantly under has caused me to have physical heart-sick complications. I thought the new square gateway had to have an external antenna hook-up. We are having to consider breaking their gateway to attach an antenna in order to get the service we have been promised.
Their reckoning is coming. You can not mistreat your customer base & not expect karma to return a successful outcome.
They will pay as a new technological advancement is developed by others. Then they will see their customer base leave in droves.
May I suggest as one who has had satisfactory cell service with them for the many years I noted above…
Do not go for their lackluster internet gateway service. You'll despise the day that you do. I've been subject 3 times to threats from the T-Mobile internet with one last night with one supervisor offering me a $100.00 bribe to make me satisfied. This after 1 1/2 years of full payments for a faulty internet system they still refuse to fix.
I have considered myself an optimist @ heart, yet T-Mobile internet customer technical support has made me a pessimist when it comes to their honoring their stated commitment. They do not care if your system does not function as they deceitfully promise to do in their advertisements while still taking your monthly payments.
I've said enough & this statement may bring around my dismissal from their service as it's easier to deny this Truth than to service your customers as you have stated you would. A number of you have had similar experiences.
I hope this reply stays up long enough to be seen by others whom they may take advantage of as well.
May the Peace of G-d both guard & guide your hearts.
Robert... Shalom 🇺🇸
