Forum Discussion
Home internet 5G but only 4G signal
Hi. I recently signed up for T-Mobile home internet 5G. The map said I was in extended 5G range. Unless I stand on a ladder in the attic I cannot get a consistent 5G signal. I do get a strong 4G....
So from the table we can see cell EDGE for both signals so very weak 4G & 5G signals. According to that there is a bit of noise on the 5G. That is the n71 band so it is a lower 5G gigahertz band not the n41 millimeter band which would be nice to get as it can be much faster. The B2 4G LTE is ok but not really strong enough for proper service. The problem appears to be the distance to the tower and cellular sources. Without additional metrics it is impossible to determine more. The PCI information, if the application provides it, would be useful as then we could find the cell using cell mapper.net and then use google maps to plot the distance to the tower that has the specific cell. Best guess I would say the tower that actually delivers those signals is at least 6 to 6.5 miles away or the power of each is rather low.
I've never had trouble getting someone on the line to talk to at T-Mobile. I'd give the phone a try first, then chat from the T-Mobile website if that doesn't work.
