Forum Discussion
Home internet connection keeps dropping
I want to add to the users who reported this behaviour from their home internet. Of note, customer support is of no help (is it me, or has it become useless to contact them over the phone?): the issu...
I realize I'm late to this topic, but we just subscribed to T-Mobile's internet service a couple of weeks ago. After about three days, I was ready to cancel because of the connection drops. I'd have to unplug the modem multiple times a day, and it was very frustrating, particularly because our local internet options are so limited and T-Mobile seemed to offer a promise of better service and price than anything of our other options.
I had set up our modem in a window sill where it got the best signal. That same window sill is the resting spot for two other devices. One is a controller for some motorized window shades. The other is the base station for our SimpliSafe security system. I had placed T-Mobile modem just a couple of inches from the SimpliSafe base station.
In a move of desperation, I moved the T-Mobile modem about 6 or 8 inches away from the base station. I have no idea whether it's coincidence, but we’ve now gone 10 days without a single disconnect. In addition, the signal strength averages one bar greater than before.
The SimpliSafe system relies on a cell signal, and I can't help wondering if it was interfering with the modem's reception. All I know for sure is that that simple move seems to have solved our issue, and caused me to decide to keep the T-Mobile service.
Just wanted to share my experience in case others might benefit in some way.
