Forum Discussion

Egarn's avatar
Egarn
Network Novice
Hace 2 años

Home internet keeps crashing

When I open the home Internet app most of the time it tells me. That I can't connect dry. Restarting the app, it does it. Primarily when I go to the devices prompt on the app. I've tried restarting the app 100 hundreds of times but nothing works.

 

internet residencial
t-mobile
inestable
  • copz1998's avatar
    copz1998
    Connection Curator
    Hace 2 años

    @Egarn I would take the gateway back to your local T-Mobile store, show them the screenshot, and ask for a replacement. I had a similar situation and they were helpful and provided me with a replacement gateway and new SIM card. 

    I hope this helps.