Home internet modem keeps powering down and restarting

In my opinion could be wrong the issue of reboot with Nokia (grey/silver cylinder) was due to overheating. It would get hot. Seen people wire USB c fans to the top to draw heat away. But sagecom unit seems to stay to cool

soccerceltic12 wrote:

What's really weird is I had the Nokia gateway for two plus years with zero issues besides if network was down. I switched to sagecom 5866 and now have zero issues for over 2 weeks. Was told by tech support Nokia gateway had reboot /firmware issues pending Nokia to push them through. Had to call twice to get gateway replaced at local store cause call center would only send me what I was sending back(Nokia). Cx service call ed store because previous call history to reach out to local store for swap)Got 2 replacement Nokia gateways once it installed new firmware automatically same prob(1-2 hours) Now no issues and 4/5 bars as opposed to 3. Each 3 gateways they offer are better for certain geo locations. Just my experience 

Sagecom device is better for my area if you have the silver cylinder (Nokia) switch it to the other 2 options. You have to probably call to get replacement , they couldn't send out other options for sure. I work from home and told them I need to go to store to exchange for other style box since this is how I support my family. Work from home. Rep set it up and exchanged box for different brand waived activation fee and I'm up and running. Different brand boxes might work better in your area

What's really weird is I had the Nokia gateway for two plus years with zero issues besides if network was down. I switched to sagecom 5866 and now have zero issues for over 2 weeks. Was told by tech support Nokia gateway had reboot /firmware issues pending Nokia to push them through. Had to call twice to get gateway replaced at local store cause call center would only send me what I was sending back(Nokia). Cx service call ed store because previous call history to reach out to local store for swap)Got 2 replacement Nokia gateways once it installed new firmware automatically same prob(1-2 hours) Now no issues and 4/5 bars as opposed to 3. Each 3 gateways they offer are better for certain geo locations. Just my experience 

Same issue.. modem worked fine for a little over two months. Now restarts every 5 minutes or less disrupting service for about 3 minutes each time.. forget about using any streaming services…. local store (Collierville, TN) told me to kick rocks when I asked if I could exchange the gateway, sim, or power adapter. Said had to deal with corporate for all issues. I contacted support to request a replacement and was told they would call me in some days about sending one out… (why not order it then?)… I googled and saw that support is apparently encouraged to delay customers from calling back to protect the support staffs' performance stats… so I'm doubtful I'll be getting a replacement modem.. meantime I'm basically without service.  At this point I'm leaning towards canceling, then signing back up so I can get a fresh modem.. if I have issue with that I'll dump tmobile phone/internet and take my business elsewhere. It's nothing personal, I just need a service that works.. and I can't wait forever to get bad hardware replaced.  

Left T-mobile internet, which worked great the whole first year we had it. Went to AT&T and now have free interment thanks to the Affordable Connectivity program (ACP) and no issues. 

OK I am using the silver/gray Nokia round router and also was having the same reboot issue.

after some research and after thought about how I set the unit up it realized I may have made a mistake optimizing it for gaming. 

Unit worked fine for months, almost a year. Then I started having the reboots.

Basically I just went back to router set both 2.4 and 5 G local network to Auto channel select to eliminate any conflicts with any local area network devices. and then set both channel transmitting power to 75 %.

Seems to be working.

If the units are overheating reducing transmit power reduces heat generation.

Try it and let me know. I repost if anything changes.

The other problem with t-mobile is if you have Hulu Live.  T-Mobile doesn't work with it because it uses dynamic IP addresses, you need a static IP for it to work. T-Mobile Hulu Live uses your location by IP address and when T-Mobile changes it with these reboots you lose the Live feature.  Done with T-Mobile internet. 

paraguin wrote:

Thanks for this thread, I have only had the Sagemcom for less than a week and it suddenly started rebooting itself every 15-30 minutes based on the alerts I was getting off the firewall.  (Just note, I am still running dual WAN between Cable and T-Mobile Home Internet. So that's why I can still email myself alerts off the firewall.)

I decided to give it a whirl and switch out the stock power adapter to my Anker USB-C (up to 100 watts) adapter I use with my laptops. The stock one says it is 15 watts.  The cycle of rebooting for me stopped.  After a few hours, I switched it over to a leftover Chromebook USB-C wall adapter that is good for 45 watts.  No hiccups or issues after a few more hours that I've seen thus far.  

I’ll edit / post an update if anything else comes up, but the recommended solution definitely was worth a try for me. 

 

  

This worked for me.  I had another Samsung 45w charger laying around, and used it for the Sage, and it has fixed the reboot issues it was doing!  I am assuming the adapter is not giving enough power for the amount of bandwidth we are demanding on the units.  I've seen this before with a portable mifi and this fixed it too.  

We've had the same rebooting itself problems for over 2 months. On our 2nd modem, router whatever the hell you call it and they said I should get another one!  Nope, going back to AT&T, this is totally unacceptable!  AT&T offers a big discount on home internet for lower incomes anyway and since we're retired and meet the lower income level, it's a no brainer to switch.

I am on my 3rd gateway in less than 2 months.

I am so angry wasting my time going to the T-Mobile store. I have 3 young kids and a 8 month pregnant wife.

Why can't this crap just work. I have never experienced this many problems with anything in my whole life and I'm almost 50!!! 

TMobile please get your sh#t together asap.

One more chance this one fails I am throwing it through the window of my TMobile store.