Modem Storage Overload?

BSmith wrote:

I'm having this same issue as well as extreme buffering. The device has went from 4 down to 2 bars in the last 24 hours & I cannot even connect to the internet on my television or even on T mobile phone via Wi-Fi. I've been patient since receiving the 5G gateway in March '21, but I'm ready to quit. I've rebooted, unplugged & reset so many times I forget how many. They sent me a 'new' replacement that had a small notice of being refurbished inside, but it was simply someone else's  used device & I returned it. T mobile has tried to correct the issue, but it seems they just don't have the know how.

What have you done?

Have you moved the unit around?

Where are your towers?

Forget the bars means nothing what are your readings from the web interface?

What bands are you on?

Easy to complain but if you read these forums you will find many of us have spent many countless hours working to get out units up to par what have you done?

Let us know maybe with some info we can help you.

I'm having this same issue as well as extreme buffering. The device has went from 4 down to 2 bars in the last 24 hours & I cannot even connect to the internet on my television or even on T mobile phone via Wi-Fi. I've been patient since receiving the 5G gateway in March '21, but I'm ready to quit. I've rebooted, unplugged & reset so many times I forget how many. They sent me a 'new' replacement that had a small notice of being refurbished inside, but it was simply someone else's  used device & I returned it. T mobile has tried to correct the issue, but it seems they just don't have the know how.

I'm also getting the same message.

My router dates to 2/2021.

I didn't even know the firmware had been updated.

I've power cycled my router and the message remains.

I just did a speedtest and got 527/48.

Everything else looks fine.

This same issue has been happening to me since the new frame where version 1609 updated I have had my previous gateway for over a month no issues whatsoever once they updated 2 to 1609 that’s when I started getting the same error message on my gateway replaced it with a new one after three days get the same thing again I really believe it is a frame where issue they need to fix it sent out a new update and I think that will fix the problem

ghostlee13 wrote:

Typically, that is not a fatal error like "Modern RWHF Failure". In most cases, power cycling the gateway will get rid of it. 

The 'modem storage overload' error appeared for me shortly after the latest firmware update 1609. . Power cycling the gateway did not clear it. (I also have no SMS messages and only a handful of wifi devices connected). 

I think it may just be a bug in the firmware as it does not affect performance

Typically, that is not a fatal error like "Modern RWHF Failure". In most cases, power cycling the gateway will get rid of it. 

We continued have all sorts of problems and a replacement is on the way for us as well.

tmobile sending me replacement 

I've never been able to clear it even after a factory reset. The rep I spoke with just ignored it.

tomwil wrote:

elginherd wrote:

My gateway has a warning message: “modem storage overload”.

Is there a way of fixing that short of resetting the gateway?

 

https://www.t-mobile.com/support/public-files/attachments/T-Mobile%20High-Speed%20Internet%20Gateway%20End%20User%20Guide.pdf , page 43:

 

ModemStorageOverload - Warning - Reset, power cycle, or factory reset the device.

 

Maybe too many devices on the gateway?

 

I got this message with *zero* devices on the gateway.. and the only information in the user guide is to “restart the router”?

What kind of nonsense is that???