NAT/forwarding issues while gaming/streaming

After having this service for some time now, I'm absolutely loving it. One thing that you must understand though is this "internet" is basically just a giant phone hotspot. There is no static IPs. You're connecting to a phone tower. Not an ISP like comcast. This is cellular data here. Of course it's gonna be filtered. You may run into problems with this service because it's meant to perform the basic of things, not allow you to completely customize your service like you originally would with Comcast, etc. Those things have specific addresses and allow you to configure things more in depth. But that isn't how things work through a cell tower, you have no address. So take this entire lineup with a grain of salt. If you live in the middle of nowhere and don't have any other options for internet, it might be for you in the use of basic things. 

There are some things even t mobile can't do. What you should be doing is contacting the FCC with your complaints, because that's who federally regulates these towers...

DrVirjinity wrote:

Allergic Fungus wrote:

Saw some replies here from an email I got. Figured I'd chime in again, yeah so since my last update my model has been working flawlessly. And I'm always sitting at 5 bars ~200-300 Mbps🔽 & 30-50 Mbps🔼. I'm sorry to hear all of you have issues but since my phone call to them it seems to have fixed everything. I literally just called them, and boom problem fixed. You cannot enter or do any of this manually. They are solely in charge of your unit and can do whatever you need done remotely. Give it a whirl y'all. I have zero issues with the stuff I do now, which I am a gamer & streamer. Zero disruption. Before, I was having issues with video game matchmaking, voice communication, and streaming. I am highly impressed now with it working and I'm kinda sad to see how I started this post with a bad vibe. 

 

Again, good luck to whoever is having issues. My problem is solved.

Hey, I have the exact same issue as you. I've called and talked to tech support multiple times including a manager. I've gotten them to this exact thread so they could see that you called and talked to someone who fixed the issue. They continuously read their policy on how they can't change anything in their end. They said the software engineer you talked to was Xbox itself. I don't believe that. Can you help me out by telling me exactly how you explained the problem to them? Or what solution you were told? Just want to play my games man.

What issues are you having? 

And no, I wasn't talking to "Xbox". As you can see above, I talked to Alex, employee number 786457 from t mobile. He pushed my issue up the chain of whatever process they had.

They should have universally fixed literally everything with Xbox by now. Including party connection or gameplay. I say this because I told you in the beginning I had those issues, nd now they are non-existent. If you are having problems, spoke to the support folks to no avail, then it's most likely your location giving you the issues. I'm actually seeing a trend of people giving crappy reviews of service meanwhile in their reviews state they have low connection status or low range pickup. I will state, again, I sit at an excellent connection status with 5 bars, my speed is never below 200 down and never below 30 up. It ranges with time of day of course. 

I will say it one more time here:

I don't have any problems anymore, and I didn't do anything different but call support and my problem fixed itself overnight. I can stream, play any game I want, and have zero Xbox live party issues.If you are having problems, then the service is probably not meant for your location. There could also be the possibility that they were yanking my chain, and there never actually was anything they could have done, and my location was just experiencing issues with the tower I connect to. Which is a plausible situation…

I'm not going to speak on this matter anymore and this thread should be closed down.

Allergic Fungus wrote:

Saw some replies here from an email I got. Figured I'd chime in again, yeah so since my last update my model has been working flawlessly. And I'm always sitting at 5 bars ~200-300 Mbps🔽 & 30-50 Mbps🔼. I'm sorry to hear all of you have issues but since my phone call to them it seems to have fixed everything. I literally just called them, and boom problem fixed. You cannot enter or do any of this manually. They are solely in charge of your unit and can do whatever you need done remotely. Give it a whirl y'all. I have zero issues with the stuff I do now, which I am a gamer & streamer. Zero disruption. Before, I was having issues with video game matchmaking, voice communication, and streaming. I am highly impressed now with it working and I'm kinda sad to see how I started this post with a bad vibe. 

 

Again, good luck to whoever is having issues. My problem is solved.

Hey, I have the exact same issue as you. I've called and talked to tech support multiple times including a manager. I've gotten them to this exact thread so they could see that you called and talked to someone who fixed the issue. They continuously read their policy on how they can't change anything in their end. They said the software engineer you talked to was Xbox itself. I don't believe that. Can you help me out by telling me exactly how you explained the problem to them? Or what solution you were told? Just want to play my games man.

Saw some replies here from an email I got. Figured I'd chime in again, yeah so since my last update my model has been working flawlessly. And I'm always sitting at 5 bars ~200-300 Mbps🔽 & 30-50 Mbps🔼. I'm sorry to hear all of you have issues but since my phone call to them it seems to have fixed everything. I literally just called them, and boom problem fixed. You cannot enter or do any of this manually. They are solely in charge of your unit and can do whatever you need done remotely. Give it a whirl y'all. I have zero issues with the stuff I do now, which I am a gamer & streamer. Zero disruption. Before, I was having issues with video game matchmaking, voice communication, and streaming. I am highly impressed now with it working and I'm kinda sad to see how I started this post with a bad vibe. 

Again, good luck to whoever is having issues. My problem is solved.

Do you have the port number for your XBox? Maybe I can try that as an open port on my server.

T-Mobile has been 'fixing' the issue in 48 hours for at the past year. Most likely just to get people off the phone. Not sure what they did to fix your issue but if they can open ports then why isn't an option to do it manually and why isn't it being done on the Nokia.  

My guess is they allowed a static route to Xbox servers which would bounce back to your Xbox.

Hi All…. I just opened the box yesterday. I thought something might have been missing as all there was in the box was the gateway and a power chord. A little confused I guess but I plugged it in and within ten minutes It was up and running! I'm totally impressed. I put it to a test by streaming on the tv, while streaming on my laptop, and my phone and my wife's laptop. Not one slowdown or problem! The best part? I turned in the spectrum equipment!

Thank you for you helpful post. My sister and I were having this same problem and only narrowed down our problem to NAT2 worked but not NAT3. 

djb14336 wrote:

But... are those ports truly opening for full peer-to-peer traffic?  As in, can unsolicited inbound traffic get through?

That is the true root of the problem... not just whether UPnP or manual port forwarding can be setup locally on the router.  There needs to be the ability to have unsolicited inbound traffic from the edge of their network all the way to and through your modem.

 

As in, if you were to use port probing tools at the likes of speedguide.net or grc.com's shields up! tests and verify supposedly open ports are actually open to your forward facing IPv4 address.

 

To date, their network topology above the modems has been breaking such peering traffic, regardless of whether our local routers appeared to be opening ports locally.  Sure, consoles and the like may report less restrictive NAT and such... but when the truly unsolicited peering traffic needs to come in, things still failed to work properly.

They fixed MY problem, which was inability to game on certain p2p games, or stream. I gave specific information to technical support, and all of my problems disappeared. 

I gave my experience. Good luck with yours.

But... are those ports truly opening for full peer-to-peer traffic?  As in, can unsolicited inbound traffic get through?

That is the true root of the problem... not just whether UPnP or manual port forwarding can be setup locally on the router.  There needs to be the ability to have unsolicited inbound traffic from the edge of their network all the way to and through your modem.

As in, if you were to use port probing tools at the likes of speedguide.net or grc.com's shields up! tests and verify supposedly open ports are actually open to your forward facing IPv4 address.

To date, their network topology above the modems has been breaking such peering traffic, regardless of whether our local routers appeared to be opening ports locally.  Sure, consoles and the like may report less restrictive NAT and such... but when the truly unsolicited peering traffic needs to come in, things still failed to work properly.