5G home internet keeps dropping

Farjohn wrote:

@jtheiss - I'm curious to know if both the gateways behaved identically. That is, were you running the cooling fan on both of them? Same exact failure mode, etc? Even if not, there are enough variables in any design that if the problem is with a voltage regulator, for example, many other components "could" be affected differently due to varying component sensitivities to low voltage conditions. This could lead to a difference in failure modes in something as complex as a combination gateway / wireless router. The fact that a Tech Support person offered the fan solution and was surprised that it didn't fix the problem is significant. I've worked in companies where products have known and fixable design issues and management decided to ignore the issue after a cost / benefit analysis. And of course we've all heard the horror stories about the auto industry. Thanks for your input.

FJ

Sorry, I missed this message and never responded.  So, the first and second gateways behaved similarly, yes.  I didn't think about cooling when I had the first Gateway, so it went back without testing for airflow.  Both would work great (speeds reaching 215 down and 35 up) until they didn't, failing in the same way.  Only after the second one ran for 6 days w/o problems and then faced the exact same issue as the first did it occur to me that heat might be a problem, as the odds of being sent two gateways with the exact same problem were pretty slim unless it was a design issue that all units of that type would be plagued with.