Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
iTinkeralot wrote:HWhat are the actual Bands and RSRP, RSRQ and SNR reports from the web UI? It is clear when it has the 5G NR standing you get a solid down but when the signal does down are you seeing the PCI for the 4G LTE and 5G NR cells changing? That sounds very frustrating. If the behavior stays wonky after the router swap I would seriously question if there has been work going on on the tower and ask if they have had other complaints about the operation in the area. That close to the tower it should be good.
So I just lost the b71 tower and I didn't have a drop thanks to my primary tower. I keep leaning towards it somehow being a heating issue. Either way I'm probably gonna ask for another device to swap out with and see how that goes. I'm at a loss of what it could be at this point. Thanks for your help, I'll let you know when/if I decide to get that external antenna you showed me via DM.
