5G home internet keeps dropping

jtheiss wrote:

@Fredreed I'm still on hold waiting to report this again.  I've asked a number of times what they're going to DO to fix this, and asked more than once if they'll send somebody out.  I think I'm about a phone call away from cancelling, as this is eating up too much of my time.  I don't understand how my cell phone can have a constant internet connection, but a device that's much simpler can't.  

So I am in the midst of a week long Home Internet 5g dead signal.  Totally agree with this comment about eating up time.  Prior to this issue I was seeing upwards of 100mbps speed.  Have talked to many support people that I don't understand and they don't understand me.  So finally talked with a supervisor that I could understand.  He gave me as much info as he could and admitted that they had no idea.  Esentially, he said wait a while and hopefully the signal will come back.  I make the point that my 5g cell was getting a great signal and 50 to 70mbps speed and didn't understand why the home internet device wasn't working.  So he explained that the cell phone can handle multiple bands but the home internet only handled one and if it isn't working then no data.  I also have to decide how long I am going to put up with this mess.