Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
@007BondMI6 I found this thread and appreciate the help you are providing to others. I have had T-Mobile home for about two months now and really like it when it is up. Every few days, even if it shows a good connection, internet stops working so I have to restart it. We are not using the wifi on the router because we already have a mesh network. I disabled the wifi on the router a couple of times but every time I reboot it the wifi comes back on and it is a pain turning all of them off, so I have left them alone lately. I live in New Orleans 4-5 blocks from a tower. The home gateway is 7 feet off the ground, next to a window and consistently gets 3 bars. I tried a few other places in the house but was only able to get it up to 4 bars and I have several hardwired servers in the office so was happy with the 3 bars.
Primary Signal - PCI 276 / Band B66 / EARFCN 66711
RSRP -97 dBm
SNR 5 dB
RSRQ -14 dB
RSSI -64 dBm
I have seen SNR as low as 1 dB though. Seems to fluctuate
Secondary Signal - PCI 101 / Band n41 / NR-ARFCN 509790
RSRP -99 dBm
SNR 18 dB
RSRQ -11 dB
I was also wondering what you are getting from your primary and secondary signal so I can see how far I am off from a solid connection. Thanks for the help!
